Associate Branch Manager

When joining Elevations, you can expect to work for a company with:

• A leadership team that strives to make this the best place you’ve ever worked!
• A focus on supporting our employees’ mental, physical, and financial well-being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

 

Location: 

On site: 

Elevations Credit Union - Lafayette Branch

 

Summary/Objective: 

As a leader on the branch team, the Associate Branch Manager is responsible for leading and coaching the teller team and responding to escalations in the branch. Additionally, the role is responsible for collaborating with the Branch Manager to lead the operational, transactional, compliance and member experience focuses of the branch, as well as leads the branch in the Branch Manager's absence. The Associate Branch Manager is an important part of the branch team that creates raving fans through delivering amazing experiences—every member, every time. 

Essential Functions include: 

• Cultivates passion for Elevations Credit Union through leadership of teller team and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence. 
• Coaches and supports tellers to ensure operational excellence and deliver amazing experiences - every member, every time. 
• Collaborates with Branch Manager to resolve service issues including both direct member service and long-term service improvements. 
• Engages members and actively leads team in a manner that models the Personalized, Elegant, Accurate, Kind, and Timely (PEAK’t) service model; using care, professionalism, and the highest level of service, exhibiting strong conflict resolution skills when needed. 
• Serves as focal point for communication to and from the branch in areas of operational effectiveness, controls, compliance, risk management, transactional processes, and member experience as it relates to process and operations. 
• Oversees the completion of all branch cash control audits to include individual cash positions, vault, dispensers and/or recyclers. 
• Responsible for managing the escalation of internal branch requests to include but not limited to, facility repairs, computer or system issue resolution or safety and security issues. 
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA). 

Reports to:   

Branch Manager 

Manages:  

Teller, Teller II

Required Skills, Education and Experience: 

• 4+ years’ experience in financial services industry  

• In-depth understanding of teller role and expert knowledge of financial transactions 

Preferred Skills, Education and Experience: 

• Bachel