Vice President Banking Payments Product Delivery

Chase is seeking a highly effective and innovative Omni-channel Product Manager to support the end-to-end Wires customer experience and digital feature delivery. 

This role will serve as the strategic and execution lead for Wires user experience and communications strategy. The successful candidate should be highly organized, self-motivated, and experienced in product delivery and technical execution, with a demonstrated history of supporting successful product releases and leading digital transformation at scale. A strong background in both customer-facing features and internal stakeholder collaboration is essential. This product leader will bring a deep understanding of the full product lifecycle, and use a data-driven approach to drive decision making and improve performance across key metrics.

We are looking for a leader with a passion for designing frictionless, user-centric products, who is process and controls oriented, and capable of managing product features from conception to implementation. Experience engaging stakeholder across multiple lines of business and functions as well as external vendors is highly valued. You must demonstrate flexibility to adapt to internal and focused market forces, and bring a global perspective to a fast-evolving digital product ecosystem.

Job responsibilities

• Lead the Wires omni-channel customer experience, including user journey design, channel-specific UX delivery, and continuous improvement of digital workflows
• Own customer communications strategy for Wires, ensuring messaging is timely, clear, and aligned with the overall brand and business strategy
• Drive the development and implementation of Trust & Security capabilities within the Wires ecosystem, including secure authentication, risk mitigation controls, and fraud prevention features
• Collaborate with stakeholders across business, technology, and third party vendors on vision and strategic pillars required to deliver new products and solutions
• Refine and iterate features based on business objectives, customer research, data analytics, and continually groom and prioritize product backlog items to optimize value delivery
• Conduct product reviews, strategy sessions with leadership, performance assessments, and use data based decision-making to influence the evolution of the roadmap
• Lead large scale cross-functional workstreams, including teams across Tech, Design, Finance, Legal, Risk, and Operations, in the prioritization and development of product features
• Drive execution, deployment, and continuous refinement of customer-facing capabilities across multiple digital and non-digital channels.
• Provide input on the product’s business metrics, including OKRs, and ensure alignment with both customer needs and business goals.
• Manage internal risk and compliance review processes to support launch and ensure a strong control environment. 
• Foster a culture of ownership, agility, and be willing to take controlled risks to achieve results.

Required qualifications, capabilities, and skills:

• Bachelor's degree required; Master’s degree in product or analytics related fields preferred
• 8+ years product development experience; Financial Services experience strongly preferred; deep knowledge of digital payments and experience in leading large scale digital / omni-channel implementation preferred
• 3+ years of people management experience; experience leading high-performing product or strategy teams preferred
• Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives across retail and high-net-worth segments
• Ability to analyze opportunities, build business cases, recommend solutions, and communicate effectively (both verbal and written) to all levels of management
• Experience working with Agile methodologies and tools

 To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position.  Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.