Sr. Manager, Direct to Consumer Sales

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Job Overview
The Senior Manager, Direct to Consumer leads our Direct to Consumer team at T-Mobile. D2C is essential to our market strategy – introducing communities by directly engaging with potential customers through D2C efforts, sponsoring & attending events and thought leadership opportunities. The Senior Manager strategically plans and leads the execution of the D2C mission – building & developing a motivated, engaged, and fully capable team committed to building relationships throughout communities.

Remote in the Tyler (preferred) , Nacogdoches, Bryan or Kileen, TX. 

Job Responsibilities:

• Field Sales & Operations Leadership
  • Recruits, trains, and engages a high-performing D2C sales team to deliver on T-Mobile’s objectives
  • Supports team members and third party vendors through ongoing mentoring that improves their performance
  • Develops & implements strategies that achieve sales targets and grow T-Mobile market share
  • Analyzes market trends and competitive intelligence to identify new opportunities
  • Leads to sales budget – prioritizing to maximize ROI & adjust where needed
  • Collaborates closely with all local sales channels to align sales initiatives with overall business goals
  • Facilitates ongoing training to upskill & keep the team advised on new products & trends
  • Performs other duties as assigned, including departmental & cross-functional projects
• Customer Experience & Retention Strategies
  • Ensure an outstanding customer experience by implementing best-in-class sales models with 3rd party vendors and work with T-Mobile Care teams to leverage digital assets for service and sales opportunities
  • Nurtures positive relationships with customers & their communities – delivers proactive communication in the markets and promptly responds
  • Lead all aspects of sales initiatives that focus on long-term customer value and loyalty designed to increase Broadband sales in the designated target areas
  • Work cross-functionally to address pain points in key sales processes and post-sale support to enhance customer experience & retention
• Performance Management & Reporting
  • Hold third-party vendors to the highest possible standards laid out in their contract to ensure market growth is balanced with exceptional customer experience
  • Sets performance goals for the team; monitors and coaches to goals continuously
  • Prepares regular reports on sales performance, market trends, and customer feedback
  • Analyzes multiple data sources to drive decision-making & improve sales strategy

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor's Degree or equivalent experience Marketing, Finance, Business Administration, or similar areas of focus (Preferred)
• 4-7 years - Proven track record of leading high-performing sales teams and driving revenue growth with preferred experience in recurring revenue businesses that operate in multi-channels and where customer experience is highly valued
• 2-4 years - Direct & indirect management experience

Knowledge, Skills and Abilities:

• Strategic Sales Growth & Planning: Validated ability to develop and implement sales plans, while adhering to company policies (Required)
• Communication Articulate verbal & written communicator capable of inspiring the targeted audience (Required)
• Leadership Development Proven track record of developing direct reports (Required)
• Building Relationships Highly skilled at establishing & growing relationships with internal collaborators & external vendors (Required)
• Strategic Thinking Capable of analyzing critical factors & variables to influence long-term success in a business (Required)
• Change Management A champion of change equipped to inspire others to adopt new concepts, ideas & initiatives (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Pay Range: $