CUSTOMER SERVICE SPECIALIST

Position Description:

This position supports the mission of Anchor Fabrication Kansas by providing a wide range of administrative and support related tasks.

Key Job Responsibilities:

• Sets up new customer accounts.
• Reviews contracts with analytical skills and attention to detail.
• Enters new orders into CSI/Syteline and provides acknowledgement to the customer.
• Daily contact with customers to assist in status updates and resolving order issues.
• Partners with internal departments to provide excellent customer service and provide on-time delivery of products.
• Coordinates shipments with customer and transportation services.

Education and Work Experience Requirements:

• 3-5 years of administrative assistant or customer service experience, preferably in a manufacturing environment
• Bachelors Degree, preferred
• Proficient in Microsoft Office particularly Excel, preferred.
• Previous ERP experience, preferred.
• Interpersonal skills - positive attitude, active listening, and emotional intelligence. 
• Organizational and time management skills.

Physical Requirements/Environmental Conditions:

• Normal office environment with exposure to shop environment.
• Occasional bending, squatting, and twisting.
• Ability to lift 25 pounds independently.
• Remain in sitting position for extended periods of time.

Other:

• Working more than 40 hours per week may be required to complete company deliverables.