Manager Fuel Quality & Compliance

Department:

Supply Chain Management

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Job Summary

• The Manager, Fuel Quality and Compliance serves as the liaison between the Company and the FAA, overseeing Fuel Quality Assurance and Regulatory Compliance in collaboration with Technical Operations Regulatory Compliance and Quality Assurance. Provides leadership to establish procedures for aircraft fueling, prevent fuel contamination, ensure fire protection, and supervise passenger safety during fueling operations. This role includes responsibilities such as maintaining the SWA Fueling and Quality Manual, managing SWA Fuel training materials, collaborating with ATA 103 and other industry working groups, and directing the activities of Fuel Operations Auditors to conduct audits of Southwest Airlines' Fuel Contractor’s operations and facilities to ensure compliance with relevant requirements.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.   
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company Values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Primary point of contact with FAA on matters related to fuel quality and handling procedures and fuel audit findings including contractor performance and schedule of audits.
• Primary point of contact with Technical Operations Regulatory Compliance, Technical Operations Quality Assurance, Safety, NOC, and Flight Ops in dealings with the FAA, DOD and other regulatory agencies regarding Fueling and Fuel Quality issues.
• Manages the activities of the Fuel Operations Auditors, in conducting risk-based audits of Southwest Airlines' fuel contractor's operations and facilities to assure compliance with applicable requirements. Primary activities include:
  • aEnsures fuel quality audits are performed as scheduled to meet the requirements of the SWA Fueling and Fuel Quality Manual
  • Audits fuel quality and fuel testing procedures and records for adherence to specification and standards
  • Examines fuel equipment for adequacy and adherence to industry safety standards
  • Reviews training records for adherence to Southwest requirements
  • Grades audited performance of the fuel operator/contractor
  • Prepares and submits detailed audit reports to appropriate parties outlining audit findings and recommended corrective action that is required to be compliant with regulator and/or Southwest standards
  • Immediately notifies all appropriate parties of any potentially serious areas of non-compliance
  • Follow-up systematically to ensure that non-compliant items have been made compliant
  • Inspects and evaluates for acceptability the fuel facilities, equipment and staffing capability of potential new fuel service contractors. Reviews Fuel Operations Auditors findings and evaluates auditor performance.
• Represent SWA as our technical representative regarding fuel handling and quality issues on standing industry committees including ATA 103, SAE G-16 and ASTM. Currently Chair of ATA 103 fuel committee. Participate in ad hoc industry forums and working groups as directed by Employee's Leaders.
• Maintains the SWA Fueling and Fuel Quality Manual to ensure that it is current with respect to regulatory and industry requirements and best practices.
• Maintains the SWA Fuel training materials to ensure that they are