Senior Director, Operations Excellence

Company Description

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

Job Description

Technology is at the heart of running great restaurants and a critical element of every major initiative underway.  Developing and deploying technology across 13,000+ restaurants in the US requires major alignment and focus to ensure seamless execution that protects our restaurant operations.  

We are looking for a highly skilled Senior Director to lead the US Technology Operational Excellence team.  This team is the backbone of our US Technology organization, responsible for leading a team who:

• Drives integrated planning for the department (intake)
• Leads our most complex technology deployment programs to ensure reliable, on-time, high quality delivery (PMO)
• Manages a highly complex operator funding model
• Leads local supplier management for technology products
• Is driving improvement of our communications both internally and externally to drive more positive sentiment towards the great work that we do  
• Leads a highly effective governance model with our critical owner/operator team

Key Responsibilities

• Establish and nurture the Operational Excellence organization
• Build alignment within a complex organization
• Bring excellent PMO leadership to further develop and lead the US Technology intake and PMO function, which is accountable for all integrated planning and manages all critical, cross-product initiatives for US Technology
• Drive improvements into the integrated planning function to ensure that plans are timely, robust and that the US Technology team only works on products and projects that deliver value
• Lead the team to simplify our highly complex operator funding model, including driving transparency with key owner/operator stakeholders 
• Lead our critical governance group with key owner/operator leadership to remove friction which will ensure faster delivery and higher adoption of technology initiatives
• Lead the strategic alignment and communications team who will drive significant improvement in sentiment within the organization and with all critical stakeholders through a clear focus on improved communications and transparency
• Establish and drive a data-driven culture across US Technology – through project execution, financial management and governance processes
• Lead a team of directors and managers – provide strategic vision for the department while also balancing near term deliverables
• Develop and evaluate business cases and the ability to effectively advocate for necessary investments
• Deliver concise, compelling, data driven business recommendations as you update the leadership team and decision-makers on project status and progress

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $193,610 - $251,690 per year 

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Computer Science / Engineering degree
• 10+ years of technically focused experience
• To be a change agent and have a strong passion for improving process