FRESENIUS CORE VALUES:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on six core values supporting our promise to improve the quality of life of every patient every day. These core values are: Patients and Partners First, Honesty and Integrity, Quality and Compliance, Collaboration, No-Limits Mindset and Results Oriented.

PURPOSE AND SCOPE:

Oversees the daily operations and activities of staff, providing direction, support and guidance as appropriate. Monitors the efficiency and efficacy of the team, ensuring all patient and customer questions/concerns are addressed appropriately and professionally in a timely manner. Coordinates materials, locations, and visits for the Pharmacy Service Group to ensure contacts between FMCRx and customer sites flow smoothly and properly. Provides system and process training for FMCRx operation’s employees, assisting in cross- training between different positions as needed.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Supervises the day to day activities of the assigned team ensuring that each individual’s work meets the established performance standards regarding the dispensing of pharmacy products
  • Monitors and evaluates the workflow of the team ensuring appropriate balance and allocation of tasks for efficient and timely processing and dispensing
  • Monitors enrollment volume and timelines for quality control assessment and identifying trends and issues.

Recommends process and operational improvements as appropriate.

• Ensures customer/patient satisfaction and facilitates problem resolution, fielding escalated calls and issues as needed.

• Works with pharmacy/management to create and maintain staffing levels within operations. Coordinat