Customer Accounts Receivable Specialist

Customer Accounts Receivable Specialist

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The Customer Accounts Receivable Specialist manages the customer lifecycle and collection process, monitors, reports, documents and resolves payment delays. Will serve as the accounts receivable point of contact for the customer, resolving any invoicing and payment queries and ensuring the customer has an effortless customer experience. Will be responsible for meeting the company’s AR targets, the role will work very closely with the customer’s accounts payable team to ensure payment, and with internal functions to ensure all invoice payments are applied and closed.

Responsibilities:

• Deliver customer experience within the lifecycle processes.
• Service requests of customers through different access channels (email, phone, post, customer portal).
• Build and maintain strong internal and external customer relationships.
• Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
• Support Total Customer Experience.

Collection & Delinquency Management: 

• Prepare monthly collection strategies and establish action plan to meet/exceed metrics.
• Report progress during AR review meetings and effectively forecast month-end metric results.
• Manage collection balances per Customer. Target Open A/R > 30, 60, 90,180 days.
• Ensure Cash Allocation and Suspense management are managed timely and accordingly to policies and procedures.
• Document all collection activities in required applications.

Team: 

• Communicate/escalate any customer changes quickly, consistently, and effectively.
• Collaborate and engage with team members providing valuable input for customer projects/solutions.
• May act as a team or project leader validating deliverables and team decision making processes.
• Provides guidance and leadership to all colleagues.
• Proficient and compliant with internal processes and policies.
• Demonstrates sound judgment, prompt follow-up, and timely escalations.
• Escalate disputes and non-responsiveness effectively and timely.
• Proactive interaction and collaboration with various internal and external stakeholders.

Experience:

• First-level university degree or equivalent experience.
• 1-2 years related experience in an accounts receivable position.
• Collections / AR experience preferred or relevant experience (financial, customer service/customer delivery).

Competencies:

• Strong verbal skills resulting in successful collection of fees and timely management of returns.
• Working knowledge of the field of Customer experience relations.
• Demonstrate verbal and written communication and customer service skills.
• Good working knowledge in Microsoft Office (Advanced Excel, Word, Outlook, Power-point)
• Effective organization, time management, prioritization, follow-up, and execution skills
• Effective problem solving and issue resolution skills.
• Strong Enterprise Contributor skills to drive the best business outcome for the customer and the company.

#LI-Hybrid

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive sui