Project Manager, Customer Operations

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

About the Role

The Project Manager – Customer Operations position will have a key role within the Customer Operations Organization and Project team. This key role will be acting as a bridge between internal and external stakeholders, including the Customer Operations team and BetMGM Product organization,, Entain Product and engineering teams to ensure the definition and delivery of Customer Operations initiatives. This specific role will primarily be focused within the Customer Operations portfolio.  

   
Using your strong process and planning skills, you will work with team members across PMO, customer care, product, engineering, compliance and operations to manage the day-to-day activities along the project management life cycle. You will immerse yourself to seamlessly work with the Customer Operations team to gather inputs from stakeholders, facilitate the prioritization process, and the clear definition of requirements for the required teams.   

 
The Project Manager role will be responsible for cultivating key relationships within BetMGM and Entain’s organizations to shepherd in a new, dynamic way of working that provides alignment across the companies to drive BetMGM’s Customer Operations’ organizational goals. 

   
The ideal candidate will have strong multi-tasking skills and an ability to plan/prioritize a changing workload within a fast-paced environment while dealing with a wide range of stakeholders.  

Responsibilities  

• Successful planning, status reporting, and delivery of multiple, simultaneous projects  

• Assist in the development and maintenance of the overall Customer Operations portfolio 

• Collaboration with cross functional teams to build and execute well-structured plans  

• Complies with and effectively applies project management methodology and enforces project standards  

• Identifies resources needed, assigns responsibilities, and hold team accountable to fixed dates and commitments  

• Facilitates and guides project teams effectively with proper use of tools, processes, and visibility  

• Report on project success criteria results, metrics, test, and deployment management activities  

• Develop and deliver project deliverables, progress reports, artifacts, communication plans, risk plans and other related documents & presentations to various audiences, including project team, sponsors, C-level executives, and other key stakeholders  

• Effectively sets and manages stakeholder expectations  

• Deliver appropriate, concise, clear, and effective executive-level communication  

Qualifications   

• Bachelor’s degree preferred  

• 5+ years of experience in project management  

• Experience in a fast-paced, high-growth environment and large, established company  

• Understand interdependencies be