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Job Title:

Manager, Merchandise

Pay Details:

The annual base salary range for this position in California is $71,000 to $79,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

The Merchandise Manager for the San Diego Gulls Hockey Club is responsible for the development, procurement, management, and sale of branded products. This position requires creative and analytical skills in the office, along with leadership and customer service skills in the sales environment.

Responsibilities

• Develop product lines for game-day/event sales following fashion trends as well as traditional hockey staples, including, but not limited to, apparel, headwear, accessories, and souvenirs

• Train, manage, and lead part-time Merchandise Associates

• Supplement existing game-day and online product lines with seasonally and promotionally relevant offerings; act on hot-market opportunities

• Procure inventory from existing vendors while developing new vendor relationships to maximize the quality and efficiency of merchandise sales

• Maintain the Gulls Online Store, including processing and shipping orders, adding new merchandise items to the site, and managing the point-of-sale system

• Schedule and supervise game-day sales associates while ensuring all locations are properly staffed

• Maintain inventory levels to maximize game-day/event sales

• Ensure sales locations are properly equipped for each event/game at the point of sale; ensure equipment is properly stored and secured after each event/game

• Review and approve timekeeping/payroll information for event-day team members

• Issue purchase orders, review and process invoices, and report to Accounts Payable for timely payment

• Create a streamlined inventory line specifically for offsite brand activation events and manage merchandise sales at those events

• Service wholesale inventory requests from third-party retailers and coordinate billing with the Accounting Department

• Manage shipping and receiving of inventory and arrange secured storage

• Serve as the central purchaser of all merchandise, promotional products, and some print materials for the organization

• Maintain inventory by conducting scheduled physical inventories and periodic cycle counts

• Work with Marketing and Ticket Sales team members to develop campaigns that will maximize demand for branded products

• Work with affiliated organizations to adopt best practices whenever possible

• Respond to and fulfill merchandise requests from internal departments

• Respond to external merchandise inquiries, including, but not limited to, refund and exchange requests, new vendor solicitations, and information requests from the league office and other AHL clubs

• Report sales figures after each game/event

• Provide the Accounting Department with cost of goods sold figures each month

• Identify growth opportunities for merchandise revenue within the organization

• Perform other duties as assigned

Qualifications

• Bachelor’s degree in Merchandising, Event Management, Business, or a related field preferred

• 3+ years of sports retail experience preferred

• Experience with designing and ordering merchandise items is a plus but is not required

• Experience using the Shopify e-commerce platform and Shopify POS system is a plus but is not required

• Experience using the Retail Cloud POS system for in-arena transactions, inventory, and post-event sales reports is a plus but is not required

• Experience with pop-up shops, brand activation events, and street fair retail sales is a

• Proficient wi