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EX
Executive Support Technician L3 US
Excis ComplianceUnited Statesfull_timeVerifiedPosted 2 Jun 2026
About the role
WE’RE HIRING AS A EXECUTIVE SUPPORT TECHNICIAN AT BOSTON, MASSACHUSETTS USA!
Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Executive Support Technician L3 to perform Senior L3 IT Support
, to enhance its Field Services Operations (FSO) and Executive Officer (EO) Support at Boston
. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
Requirements
What You’ll Do:
- Deliver exceptional customer service and support as an IT evangelist for CxO-level leaders and their support staff
- Proactively ensure the technology needs of executive leadership are met
- Provide in-person helpdesk support to employees when not supporting executives
- Participate in scheduled on-call coverage, after-hours support, and off-site executive events (meetings, conferences, business travel)
- Deliver high-quality IT support to C-level users and maintain strong customer satisfaction
- Ensure service levels are met and exceeded, identifying and implementing process improvements
- Support endpoint security standards (antivirus, firewall, patching, two-factor authentication)
- Lead testing, configuration, installation, and repair of hardware and software used by executives
- Collaborate with global teams to implement support processes, escalation paths, and regional visibility
- Provide hands-on support and training for common technical issues faced by executives and staff
- Perform computer upgrades, migrations, and device lifecycle management for executive users
- Document and maintain executive support best practices and IT procedures
- Own and drive IT projects and deliverables for the executive support function
- Act as an escalation point for helpdesk technicians and end-user support issues
Who You Are:
- Strong in technical support with a passion for problem-solving
- Highly committed to customer service with strong integrity
- Skilled at setting expectations and consistently following through on commitments
- Possess strong executive presence and professionalism
- Excellent at documenting cas
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