Staff Software Engineer

About Invoca

Commitment to our customers, collaboration, and continuous improvement in a positive environment are more than words written on a wall at Invoca, it’s our way of life. We take pride in an inclusive and egoless culture that helps us drive innovation and build value for both our customers and our people. And of course, there’s the competitive pay, great perks, and getting to work on an industry-leading product. If this sounds unlike most tech jobs you’ve had, you’re right. Come join us. We’re building something special.

About the Engineering Team

You’ll join a team where everyone, including you, is striving to constantly improve their knowledge of software development tools, practices, and processes. We are an incredibly supportive team. We swarm when problems arise and give excellent feedback to help each other grow. Working on our close-knit, multi-functional teams is a chance to share and grow your knowledge of different domains from databases to front ends to telephony and everything in between.

We are passionate about many things: continuous improvement, working at a brisk but sustainable pace, writing resilient code, maintaining production reliability, paying down technical debt, hiring fantastic teammates; and we love to share these passions with each other.

Learn more about the Invoca development team on our blog and check out our open source projects.

If you're interested in joining us, but don't tick every box, we still encourage you to apply! We're building a diverse team whose skills, experiences, and background complement one another. 

You will be joining a newly forming team of engineers focusing on asynchronous (SMS, Webchat) communication channel use cases within Invoca’s revenue execution product strategy. The team will assist in implementing the company’s conversational messaging strategy, focusing on initial use cases that can be brought to market quickly and in alignment with Invoca’s long-term goals. Through collaboration with the Data Science team to further our use of AI in offering customer-centric solutions, this team will execute a roadmap that leverages SMS & Webchat best practices and innovative AI capabilities across communication channels

This job is a remote position.

What you will do:

• Foster a collaborative environment for you and your teammates to deliver high-quality features in an iterative way, collecting customer feedback early and often as you solve new asynchronous messaging use cases
• Build new functionality both within an existing monolith as well as using external services where appropriate, weighing buy vs build decisions in service of delivering quickly to validate new features
• Have end-to-end responsibility for complex projects that require the work of multiple people to complete, and that will be building out new greenfield product capabilities
• Provide coaching and mentorship to level up those around you to help them grow while reinforcing your own knowledge
• Propose new technologies/architectures/vendors where appropriate and work with technical leadership to drive adoption
• Quickly and effortlessly diagnose the root cause of problems in your team’s service area
• Provide leadership to a self-sufficient team with a dedicated Product Manager and Tech Lead
• Proactively communicate on production issues, write actionable tickets without prompting, and quickly fix or delegate them
• Be able to help guide a team around impediments to progress
• Participate in an on-call rotation supporting the team’s services
• Support diversity, equity, and inclusion at Invoca

What we are looking for:

• 9+ years development/engineering experience
• Experience working in an AI chatbot/Agentic AI environment
• Agile team experience and a demonstrated passion for software development
• Experience (or interest) in some of our primary technologies: Ruby on Rails (or similar), MySQL/PostgreSQL, React/GraphQL, and HTML/CSS/JavaScript
• An understanding of database fundamentals and design
• Strong build vs buy evaluation mindset combined with iterative MVP development experience
• Experience building conversational chat bots
• Competence in several skills apart from pure coding, such as monitoring, performance optimization, integration testing, security and more
• Effective and timely communication skills, ensuring leaders are kept up to date on progress, blockers, and have advance warning of potential surprises (both positive and negative)

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa s