CHILD SUPPORT CASE PROCESSING ANALYST - 73005848

Requisition No: 854411 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING ANALYST - 73005848

 Pay Plan: Career Service

Position Number: 73005848 

Salary:  $37,759.92 - $43,904.16 / Annually 

Posting Closing Date: 06/20/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Analyst (Revenue Specialist II)

Daytona Beach

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This Revenue Specialist II position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:  

• Two years of experience processing information using a computer system.
• Two years of experience conducting research and analyzing information to make decisions. *
• Two years of experience communicating with others to gather information.

SUBSTITUTIONS:

• *Relevant education may substitute for the required experience.

PREFERENCES:

• Experience evaluating customer needs to determine appropriate action
• Experience verifying the accuracy and completeness of written documentation
• Experience reviewing court orders

SPECIAL NOTES:

• All communications throughout the hiring process will be sent to the email address you provide in your People First profile.  Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Standard workday of 8am – 5pm, Monday through Friday.
• This position requires strong communication and customer service skills, a solid understanding of policies and procedures, and a keen attention to detail.

SALARY: $37,759.92 - $43,904.16.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Andrea Roberts, (386) 317-7209,  Andrea.Roberts2@Floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying quest