Technical Account Manager (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. 

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. 

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. 

Reporting directly into the Senior Director of Premium Partner Services, the Technical Account Manager (TAM) is a customer-facing professional responsible for bridging the gap between technical solutions and client needs. TAMs act as trusted advisors, ensuring clients achieve their goals while optimizing the value of a company’s products or services. This role requires a mix of technical expertise, strategic thinking, and outstanding relationship management skills.

What Does a Technical Account Manager Do?

A Technical Account Manager oversees technical support, customer success, and the overall health of the client relationship. They play a pivotal role in:

• Solving Technical Challenges: Proactively addressing customer concerns and resolving issues in a timely manner.

• Driving Customer Success: Helping clients integrate and effectively use the company’s products or services to meet their business objectives.

• Building Relationships: Acting as the primary point of contact, fostering long-term partnerships with clients.

• Providing Strategic Insight: Advising clients on best practices, optimizations, and updates to ensure their ongoing success.

• Collaborating Internally: Working closely with internal teams (Engineering, Product, Sales) to ensure customer satisfaction and continuous improvement.

Technical Account Manager Responsibilities:

• Building and maintaining strong client relationships by serving as a trusted advisor.

• Providing technical expertise to support client onboarding, system integration, and ongoing success.

• Collaborating with internal teams to troubleshoot and resolve customer issues.

• Identifying opportunities for account growth, including upselling and cross-selling relevant solutions.

• Monitoring client performance metrics and ensuring alignment with business goals.

• Educating clients on new features, updates, and best practices to maximize product value.

• Developing and executing strategic account plans for key clients.

Skills and Qualifications of a Technical Account Manager

• Deep understanding of the U.S. healthcare market, including payers, providers, and regulatory landscapes. Healthcare background is required to be considered for this role.

• Through knowledge of healthcare data systems, interoperability standards, and electronic health records (EHR).

• Familiarity with key strategies, trends, and outcomes driving innovation in healthcare.

• The ability to interpret complex healthcare data to provide actionable insights for clients. 

• Excellent interpersonal and communication skills.

• Strong analytical skills to diagnose and resolve technical issues.

What Makes a Great Technical Account Manager?

• Adaptability: Navigating diverse technical environments and customer needs.

• Empathy