Senior Engineering Manager, Patient Core Services

Who We AreRo is a direct-to-patient healthcare company providing high-quality, affordable healthcare without the need for insurance. Ro is the only company to seamlessly connect telehealth, in-home care, diagnostics, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has facilitated more than eight million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Visit Ro.co for more information.
Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.
As an Engineering Manager at Ro, you’ll be a direct contributor to the products and technologies that help us provide accessible direct-to-patient healthcare. Working on the Patient Core Services team, you’ll be leading a team of engineers developing and evolving Ro’s commerce and identity platforms. The team’s scope includes pricing, payment, order management, login/authentication, and a customer data platform. You’ll partner closely with Product, Design, Data, and other engineering teams to define and execute Ro’s technical vision.

What You'll Do:

• Lead a high-performing engineering team focused on building scalable services and systems critical to Ro’s platform
• Develop team members and support their career growth with regular feedback and coaching
• Ensure the team is motivated, engaged, and collaborating effectively with the broader organization
• Partner with Product, Data, and Design to define the vision, strategy, and roadmap
• Establish team goals and metrics that are aligned with the company strategy while maintaining our tech organization’s standards and best practices
• Contribute actively towards the development and health of the larger engineering organization, including culture, innovation, and recruiting

What You’ll Bring:

• 3+ years of engineering management experience
• 5+ years of experience architecting scalable web applications and distributed systems
• Track record of building high-performing, healthy, and sustainable teams that addressed increasingly complex technical and organizational challenges
• Demonstrated ability to build strong partnerships across the organization
• Passion for coaching, developing, and managing a diverse teams of engineers
• Excellent communication skills with the desire and ability to adapt to your audience
• Comfort with ambiguity and faced-paced environments, and a drive to actively seek clarity for yourself and the team

Bonus Skills:

• 5+ years of experience delivering impactful systems in a technical leadership role
• Experience with commerce platforms (e.g. pricing, payments, subscriptions, product catalogs)
• Experience with state management and event driven architecture
• Python and FastAPI familiarity
• Experience building systems that integrate with vendors like Stripe and Braintree

We’ve Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insuranceStudent loan refinancing
• Virtual resources for mindfulness, counseling, fitness, and physical therapy

The target base salary for this position ranges from $266,100-$313,000 in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an inclusive environment where you can be you.
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