SVP Thematic Review, Readiness, and Exam Mgt Sr. Manager C14 - Hybrid (Open)

The business control team enables strong operational, compliance, and reputational risk management practices and drives adherence to the required elements codified within Citi’s risk management policies, standards, and procedures. Further the team fosters a culture of risk control, customer centricity and accountability by leading efforts to identify, anticipate and mitigate risks.

The SVP Thematic Review, Readiness, and Exam Management Senior Manager is responsible for functional risk management and control support inclusive of leading effective in-business risk governance and oversight activities, driving internal audit and exam management readiness and coordination, managing business change controls and change risk assessment, supporting aligned entities with actionable risk and control reporting and insights, and delivering actions that enable continuous elevation of risk and control knowledge and expertise. Additional responsibilities include supporting business tactical risk management requests and small projects as they arise. The Senior Manager will report to the Business Controls Governance, Change, and Readiness Director Marketing and Franchise Development (M&FD).

Key responsibilities:

• Lead thematic risk reviews across supported M&FD (e.g. Issues, Third Party Risk, Conduct Risk, etc.) to draw insights and recommend tangible actions.

• Lead audit and examination preparation activities, build and deliver audit and exam engagement strategy, and coordinate effective delivery against audit/exam requests.

• Lead “always on” Audit/Exam readiness and preparation activities across M&FD.

• Build and execute Audit/Exam engagement and delivery strategy for supported M&FD to ensure successful Audit outcomes.

• Coordinate Audit/Exam management activities for supported M&FD to ensure deliverable requests are met, complete, accurate, and reflect the best representation possible of area supported.

• Prepare and evaluate regulator deliverables that present a balanced view.

• Curate, in partnership with risk and control colleagues, and lead activities across aligned organization that continuously elevate and reinforce strong risk and control practices.

• Lead activities to support a strong embedded risk management culture.

• Ability to operate in a fast-paced environment including making critical decisions with limited information and ambiguity.

• Advanced leadership skills. Operates as a leader, with an understanding and appreciation for diverse backgrounds.

• Demonstrated passion and tenacity to continuously seek improvement opportunities and build best-in-class solutions.

• Promote a strong culture of control awareness and risk mitigation in all dealings with the business and additional risk partners (e.g. MCA, Compliance Operation Risk Management, Legal, and Internal Audit).

• Identify and quantify key operational risk exposures within USPB Marketing & Franchise Development.

• Support business and controls team with ad-hoc projects and requests as needs arise.

Required Qualifications:

• 10+ years relevant experience

• Significant experience in Operational Risk is a must. Other risk and control disciplines would be a plus – credit, and market.

• Experience in Internal Audit or Financial Control would be desirable.

• Expertise in the following would be beneficial: Fraud Awareness and Risk Management Operations and Systems (Information Security Standards, Vendor/Outsourcing Management and Manage Control Assessment (MCA), Legal and Regulatory

• Proven leadership qualities collaborating with both First Line-of-Defense (LOD) units and Second and Third LOD functions.

• Strategic mindset, with excellent knowledge and understanding of Citi businesses and organization.

• Excellent communication and presentation skills.

• Proven track record of building strong relationships across business functions.

• Maturity level and skill/judgment to be able to deal effectively with senior managers.

• Strong problem solving, analytical (including qualitative analysis), research, and quantitative skills.

• Compliance Management of a global operations and a complex environment that includes global teams.

• Serves as first line of defense in working with individual business units and control teams to provide feedback as to operational risks residing within those areas.

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Job Family Group:

Risk Management

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