IT Systems & Business Automation Specialist

<h1><span style="text-decoration: underline;">IT Systems &amp; Business Automation Specialist ($80k + benefits package)</span></h1> <p>Talroo's IT team handles more than traditional IT. Alongside support and security work, we've used AI coding tools and workflow automation platforms to build custom business automations in-house, including automated reporting systems, AI-driven research pipelines, and personalized partner communications. Most of your time — around 70-80% — will be on the automation side. The rest is traditional IT support and security.</p> <p>You'll work alongside the person who built our current automation suite, learning through hands-on pairing and eventually owning your own projects.</p> <p>This position is fully in-office Monday through Friday at our Austin, TX headquarters. Relocation reimbursement is not offered for this role.</p> <hr> <h2>About Talroo</h2> <p>Talroo helps companies like Amazon, Walmart, UPS, Target, and McDonald's find and hire frontline workers. Our recruiting platform uses AI-powered search-and-match to put job listings in front of candidates where they're already spending time online, similar to how ad networks work for advertisers.</p> <p>We've been recognized as a Top Workplace and Best Place to Work in Austin multiple years running, appeared on the Inc. 5000 list five years in a row, and made the Austin Business Journal's Fast 50 growth list multiple times.</p> <hr> <h2>Responsibilities</h2> <h3>Automation &amp; Integration</h3> <ul> <li>Build and maintain business workflow automations using n8n, AI coding tools, and custom integrations</li> <li>Collaborate with teams across the company to identify processes that can be automated and implement solutions</li> <li>Maintain and improve existing automations including internal reporting digests, client call summarization, partner outreach campaigns, and AI-powered research workflows</li> <li>Develop custom connectors and integrations between internal systems</li> </ul> <h3>IT Support &amp; Security</h3> <ul> <li>Manage and resolve IT support tickets including access issues, software and hardware troubleshooting, and general user support</li> <li>Handle employee onboarding and offboarding including workstation setup, account provisioning, access controls, and device decommissioning</li> <li>Administer the M365 environment including user and group management, access controls, and security configurations</li> <li>Monitor and maintain network infrastructure using Cisco Meraki</li> <li>Maintain security policies, support progress toward SOC and ISO 27001 certifications, and respond to security questionnaires from clients and partners</li> </ul