Compliance Product Officer (VP) - US Retail Bank Branches

Serves as a function/business/product compliance risk officer for Independent Compliance Risk Management (ICRM) responsible for assisting with internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation and design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise. In addition, engages with the ICRM Product and Function coverage teams, to partner to develop and apply CRM program solutions that meet the function/business/product and customer needs in a manner consistent with the Citi program framework. Primary responsibilities include monitoring compliance risk behaviors and providing day-to-day Compliance advice relating to the supported U.S. Retail Bank Branches and guidance on U.S consumer protection rules/laws and interpretation on internal policies and procedures.

This individual will be part of a team, which interfaces with business teams responsible for managing U.S. Retail Bank Branches within the larger United States Personal Banking organization. U.S. Retail Bank (USRB) provides traditional banking services and products across all segments to both individual retail consumer customers and small businesses in the U.S. through an extensive branch network, ATMs, call centers and online/mobile banking. This individual will, in summary, provide compliance coverage for the operational arms of U.S. Retail Bank Branches, including but, not limited to, monitoring compliance risk behaviors, providing day-to-day Compliance advice and guidance on the associated regulatory rules/laws and implications for internal policies and procedures.

This position will liaison with multiple ICRM teams supporting Retail Bank Branches (e.g. Wealth ICRM, Fraud ICRM, Mortgage ICRM, Customer Service ICRM, Core Operations ICRM, etc.). Additionally, this position will interface with the ICRM horizontal teams including Privacy, AML & Sanctions as needed, to bring produce level knowledge to ICRM initiatives and projects. The ideal candidate will bring a demonstrated proficiency of effective participation in cross-functional projects and be able to work with multi-disciplinary teams from a variety of businesses and functions.  The candidate should have knowledge of the laws, regulations and Citi policies that cover and impact bank products, services, and operations.

Responsibilities:

• Assisting in the design, development, delivery and maintenance of best-in-class Compliance, programs, policies and practices for ICRM.
• Providing guidance on rules and regulations relating to function/business/product operational issues, and provide transactional approvals and interpretation of internal compliance policies.
• Assisting with regulatory inquiries and/or examinations. This may include coordination with regulators and other parties.
• Collaborating with other internal areas including Legal, Business Management, Operations, Technology, Finance, other Control Functions, and In-Business Risk to address compliance issues which may impact the supported function/business/product.
• Supporting the function/business/product in performing timely compliance reviews of new products.
• Assisting in the development and administration of Compliance training for the supported function/business/product.
• Researching any new rules and rule changes and implementing policies, procedures, or other controls necessary to comply with the rules.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Additional duties as assigned.

Qualifications:

• Knowledge of Compliance laws, rules, regulations, risks and typologies including broad knowledge of consumer protection regulations, such as Reg CC, Reg, DD, Reg E, Reg D, Reg. Z, Reg. O and FDIC insurance regulations, as well as Privacy, Fair Lending laws, UDAAP and Treating Customers Fairly.
• Ideally 5 - 8 years ​experience in compliance, legal or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof
• Strong working knowledge of function/business/product supported and the related operations and financial requirements
• Must be a s