IS NOC Administrator

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job provides second-level support to system administrators, desktop technicians and level one IS support staff to help resolve daily issues as they arise. It monitors all systems and infrastructure, ensuring that server and infrastructure hardware, operating systems, and software systems are properly monitored and escalated when appropriate. It also troubleshoots performance issues and creates and maintains the disaster recovery plan. Additionally, it ensures proper change management for upgrades, patches, new applications, and equipment, while providing technical support and guidance to users.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
 

Education

Required - High school diploma or equivalent.

Preferred - Associate's Degree/College Diploma

Work Experience

Required - 4 years of information technology experience,

OR

2 years of information technology experience with a bachelor's or master’s degree.

Knowledge Skills and Abilities (KSAs)

• Proficiency working with databases, on-line solutions, and programming languages.

• Analytical skills and ability to us logical thought process in order to formulate solutions to problems.

• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout required job processes.

• Familiarity with standard concepts, practices, and procedures.

• Capable of working under stressful situations while always being objective and professional, may experience frequent interruptions and frequent changes in priorities.

• Ability to move throughout and between campuses, travel out of town occasionally, and work a flexible schedule such as nights, weekends, extended shifts, etc.

Job Duties

• Facilitates the day-to-day operation of the infrastructure and maintains proper levels of system and data availability.

• Monitors and maintains proper levels of system and data back-ups.

• Troubleshoots and maintains data communications hardware, software, and peripheral devices supporting the infrastructure.

• Coordinates and schedules activities with Support staff to ensure timely installation of equipment.

• Monitors network traffic and conducts performance evaluations.  Identifies, document, executes and escalates necessary adjustments to the environment to ensure peak performance.

• Assist in the research, development, testing and implementation of new networking function, technologies, applications and/or systems used throughout the system.

• Provides installation and support of the infrastructure.

• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or othe