Integrated Risk Management Client Support Specialist, Sr. Associate

Job Description

State Street is leading a global initiative to converge multiple Integrated Risk Management (IRM) platforms into one best-in-class solution leveraging the Archer IRM product suite.   As an Archer IRM Client Support Specialist, you will assist with the administration of various aspects of the Archer platform such as managing user access/permissions, record updates, reassignment requests, data feed monitoring, troubleshooting system workflow issues, and assisting with training and end-user support.  You will help ensure that the Archer IRM platform enables Risk Excellence across State Street's global footprint of business units and risk and control functions.

Primary Responsibilities

• Support and manage incoming requests into the “Archer IRM Solutions” Service Now (SNOW) Application to provide administration and support of the Archer IRM platform
• Support includes tasks for user access (non-SailPoint), record updates, reassignment requests, data feed monitoring and workflow troubleshooting
• Additional support of a number of reoccurring tasks and reporting, as well as other ad-hoc tasks/projects as assigned
• Develop and maintain effective relationships with members of the Archer IRM team, and the global user base for Archer across the First, Second and Third Lines of Defense
• Maintain and execute standard operating procedures and ensuring internal controls and procedures are adhered to in the operation and maintenance of the Archer platform
• Providing client support and training to user community

Required Qualifications

• Bachelor’s Degree, preferably in a quantitative field
• 2-4 years’ experience
• Strong working knowledge of MS Office applications including mastery of intermediate Excel functions (e.g. VLOOKUP and pivot tables)
• Excellent verbal and written communication skills
• Strong technical, analytical and organizational skills and attention to detail
• Excellent problem solving, research, and follow-up skills
• Experience with database technologies or Archer IRM platforms is a plus
• Comfortable working under pressure and within SLAs

Salary Range:

$52,000 - $78,520 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.