Scheduled Hours

40

Position Summary

Serves as a key team leader within the Department of Pediatric Patient Access Center, ensuring that patients are scheduled with the right provider, at the right location, at the right time, and with the correct information. This position works alongside staff, providing guidance and support to ensure scheduling is handled accurately and efficiently.

The lead assists the manager in identifying and addressing scheduling issues, improving workflows, and ensuring that staff follow established procedures. This role requires strong leadership skills to mentor team members, promote teamwork, and help maintain a positive and productive work environment.

Job Description

Primary Duties & Responsibilities:

• Schedules, reschedules and cancels patient appointments requested via phone, fax, email, in-basket, or Epic work que in accordance with guidelines. ​

• Collects demographics and insurance registration for patient appointments, verifies insurance eligibility and obtains and documents necessary referrals in Epic.  

• Reschedules bumped clinics, as needed.

• Assists in management of providers’ schedules, scheduling templates, and master schedules according to physician protocols and management direction.

• Supports the manager in maintaining performance standards and addressing any challenges within the team.

• Monitors scheduling activities and workflows to identify issues and work with the manager to implement improvements.

• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks, and e-mails as needed. 

• Assists manager with special projects, coordinating training, interoffice activities, programs, distribution of policy/procedure changes, and related administrative needs.

• Maintains required skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs.

• Helps motivate staff and team morale.

• Serves as trainer and resource to staff members.

• Acts as back-up for manager during absence.

Working Conditions:

Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

Insurance Or Collection (2 Years)

Skills:

ICD 9 and CPT Coding, ICD-9-CM

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Billing Systems, CPT4, Telecommunications Software, Third Party Management

Grade

C08-H

Salary Range

$20.57 - $30.84 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

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