Shop Service Writer (Full-Time) - Rome, NY

Description:

The Service Writer acts as the liaison between customers and Runnings service department. They are responsible for understanding customer repair concerns, writing service orders, estimating costs and timelines, and ensuring customer satisfaction throughout the service process.

Rate of Pay: $17.00-19.00 (Based on experience)

Key Responsibilities:

• Greet customers and assess their service needs.
• Write detailed repair orders describing customer concerns and requested services.
• Provide accurate estimates for labor and parts.
• Schedule service appointments and coordinate with technicians.
• Communicate updates to customers regarding service progress.
• Review completed work with customers and explain charges.
• Handle customer complaints and resolve issues professionally.
• Maintain service records and documentation.
• Promote dealership services and upsell when appropriate.

Qualifications:

• High school diploma or equivalent; technical training a plus.
• Prior experience in automotive service or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic understanding of vehicle systems and repair processes.