Cocktail Server FT - The Americano

Provide fast and courteous food and beverage service to guests and ensure a quality presentation per established standards. May also provide assistance to the Bartender team with set-up and maintenance.

DUTIES AND RESPONSIBILITIES:

• Greet all guests, take beverage and food orders in a prompt and professional manner.
• Serve cocktails and/or menu items to bar guests, up-sell when taking orders.
• Perform pre- and post-shift side-work.  Stock service station.  Fold and stack cocktail napkins and prepare bowls of bar snacks.
• Record order on guest check and ring up on pre-check register or according to hotel procedures.  Complete customer payment transactions according to cash and charge procedures.
• Clear and clean tables in a prompt and efficient manner.  Clean and/or wipe down stools, tables, chairs, walls, windows, mirrors, and floors as necessary.
• Assist Bartender in preparation of fruits and garnishes; may assist Bartender in setup and replenishment of bar snacks.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever age of a guest requesting an alcoholic beverage service is questionable. 
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.   
• Promote teamwork and quality service through daily communication and coordination with other departments.  Coordinate with Bartender and kitchen for ordering and receipt of food and beverages.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

Basic reading, writing and math skills.  Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.  Must meet state legal age requirements.  Must speak fluent English.

This job requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc)
• Moving about the lounge and kitchen
• Bending, stooping, kneeling, lifting

OTHER:

• Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. 
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to represent the key duties and level of work being performed.  They are not intended to be ALL responsibilities or qualifications of the job.   This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.