HEALTH SERVICES REPRESENTATIVE - 64031532

Requisition No: 862271 

Agency: Department of Health

Working Title: HEALTH SERVICES REPRESENTATIVE - 64031532

 Pay Plan: Career Service

Position Number: 64031532 

Salary:  $1435.80 Bi-Weekly 

Posting Closing Date: 10/22/2025 

Total Compensation Estimator Tool

Your Specific Responsibilities:

Enroll and recertify clients in AIDS Drug Assistance Program (ADAP): Insurance availability and coverage: prescription medication dispensations; labs; in ADAP databases.

Coordinate with Case Managers assisting client access with supporting resources: Medicaid, Medicare, Tricare, VA, Employer Sponsored Insurance, ACA Marketplace, and Pharmaceutical Assistance Program.

Monitor client’s prescriptions pick up history and lab results.

Discuss adherence measures with clients specific to suppressed HIV Viral Loads, and medication adherence.

Develop working Knowledge of Provide Enterprises reports for the preparation of daily client management

Participate in ADAP, HIV treatment adherence, HIV/AIDS education/prevention and care management trainings and webinars.   Remain current with changes in ADAP and Ruan White ire policies and procedures.

Organize and/or participate in local HIV prevention campaigns and events as assigned,

Serve as primary liaison with HIV Early Intervention Services program, maintain accurate and up to date client files and link with the Provide system, and CAREWare as needed.

Determine Ryan White Part B core eligibility if required.

Performs other related duties as assigned

 

Required Knowledge, Skills, and Abilities:

Knowledge of basic medical and drug terminology.

Ability to work with a diverse population.

Ability to maintain client confidentiality.

Knowledge of health promotions and disease preventions.

Knowledge of basic computer skills including ability to utilize database, spreadsheet.

Knowledge and ability to share information on STDs and HIV/AIDS.

Knowledge of Universal (Standard) precautions and infection control practices.

Skill in motivational interviewing and counseling.

Skill in telephone and in-person interviewing to complete investigation with the clients.

Ability to interview patients.

 

Qualifications:

Minimum- 

At least 6 months experience with electronic file management

Comfortable working with HIV+ individuals in a healthcare setting.

Able to work with MS Office, specifically Excel

 

Preferred-

2 years’ experience interviewing, counseling or customer service

Bilingual in English/Spanish

Knowledge of local/State/ Federal  economic service program

Health Care Coordination experience

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

 

Where You Will Work:

Viera

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.m