Team Lead, Logistics Execution

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Position Purpose:

Responsible and answerable to lead and support a team of people responsible for the order fulfilment, inventory balancing, and order execution CHEP loads nationwide consisting of volume of greater than 850 orders per week. Proactively manage customer collections and deliveries to ensure customer expectations are exceeded.

Actively manage all relocations and other moves related to the operation and service of the network. Provide Holiday Coverage per Logistics Rotational and assigned schedule.

Assist Manager with oversight of the Logistics Coordinators on administrative tasks.

Responsible for maximizing the customer experience through urgent fulfilment-related situations and proactive customer service management.

Afterhours team need to develop close relationships and work effectively with customers, vendors, and internal partners to proactively resolve situations, identify solutions, and facilitate thorough communication between all affected stakeholders.

This role requires a high level of expertise in relating to customers in a consultative capacity and understanding of the Supply Chain to proactively seek the best customer experience, and a strong drive for results.

Scope: Planning and execution of ~45,000 truckloads annually.

Major/Key Accountabilities:

• Manage, lead, mentor and develop a team of people responsible for execution of support service ·

• Oversee updates and compliance to Salesforce Completion by team, Customer Order Performance Adherence, and Rejections/Diversions.

• Execute on-time to an area volume >850 truckloads per week.

• Deliver to average cost per unit budget for market.

• Tender all optimized and manually planned issues (including emergency loads), collections, and stock transfers nationwide, where applicable.

• Efficiently tracking of all CHEP arranged freight due for delivery daily to ensure on-time shipment and delivery.

• Manages transporter base to ensure consistent customer service and on time delivery by working cross functionally and with provider.

• Maintains accurate electronic documentation revolving around responsible area with systematic tools not limited to (SAP, Salesforce, Outlook, BlueYonder,etc.)

• Provide Holiday coverage per Logistics rotation schedule.

• Daily lane analysis for improved customer service, efficiencies, and cost savings were available.

• Minimizes direct costs required to execute the plan by identifying and implementing cost saving solutions while maintaining service expectations to customer base.

• Autonomous Regional Management & Issue Resolution.

• Responsible for autonomously managing the daily funnel of urgent fulfilment-related issues within the network.

• Partnering with CHEP Logistics regions and carrier partners to mitigate the impac