Table Games Dual Rate Dealer-Table Games-Full Time (Harrah's Ak-Chin Casino)

Identified shifts will vary based on business needs
Starting pay for this role is $8 per hour plus tips when dealing/ $30 per hour when supervising and may vary based on experience
 

JOB SUMMARY: 

The Table Games Dual Rate Supervisor has two distinct sets of responsibilities that fluctuate between supervisor and line level depending upon business needs.

 

ESSENTIAL JOB FUNCTIONS:

• Supervises the assigned table games and ensures a smooth operation, ensures established policies and procedures are followed by the Games Department personnel.
• Deals cards at an assigned table in accordance with established policies and procedures for the gaming entertainment of Harrah’s guests. 
• Responsible for interviewing, training, and selecting employees for the department.
• Conduct Performance Reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed.
• Responsible for planning, supervising and monitoring the work of the team members in assigned area(s).
• Supervises the opening and closing procedures of assigned table games.
• Ensures a smooth department operation in compliance with established policies and procedures.
• Oversees all action in assigned area; reports any outstanding or irregular play to Casino Operations Manager.
• Maintains a continuous inspection of deck(s), ensuring the security of assigned game at all times.
• Exchanges guest currency for gaming tokens and ensures the safety of all tokens and cash entrusted.
• Assists guests in playing and ensures adherence to established rules, policies and procedures.

 

ADDITIONAL JOB DUTIES:

• Review, analyze and make recommendations with respect to wage increases; promotions; or demotions as needed.
• Respond to and handle employee complaints (grievances) in a timely and efficient manner.
• Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures.
• Responsible for monitoring legal compliance with federal, state and gaming laws.
• Schedules and places personnel, utilizing the tools and equipment available.
• Settles disputes amicably arising from guest complaints.
• Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are maintained from all Games personnel in an assigned area.
• Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Casino Operations Manager.
• Assists with the monitoring and administration of special promotions and programs.
• Develops new gaming guests through contacts and provides the appropriate services and assistance for these new guests.
• Recommends guest complimentary service of room, food and beverage.
• Recommends changes in the department including hiring, promotion, demotion, and termination
• Recommends wage and salary changes for assigned personnel within established limits.
• Coordinates with Supervisors and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Table Games Supervisor, Casino Operations Manager or Assistant Casino Operations Manager.
• Communicates all irregularities, safety hazards, and questions to Table Games Supervisor or Casino Operations Manager
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same
• Other duties as assigned

 

EDUCATION and/or EXPERIENCE: 

• High School Diploma or GED required
• College Degree Preferred. 
• Minimum two-year’s experience as a Table Games Dealer preferred.

 

QUALIFICATIONS:

The requirements listed are representative of the knowledge, skill and/or ability required to fulfill the obligations of this position.

• Thorough knowledge of table games relating to their operations, rules, security of company funds, potential ex