Clinical Support Engineer

Job Description

Working in the field, under the supervision of the Field Service Coordinator, the Clinical Support Engineer is responsible for installation, maintenance, servicing, support, and testing of the neuro|mate stereotactic robot and associated products. This individual will be required to provide in-person support during neurosurgical procedures, as required by our customer base. Up to 75% domestic and international (Canada) travel is required for this role.  

Principal Duties & Responsibilities 

• Conduct regularly scheduled preventative maintenance services across current install base, exercising applied metrology calibration practices while completing detailed service records for submittal to Quality Management System. 

• Provide remote and in-person technical support for surgical teams using Renishaw products during stereotactic neurosurgery procedures. 

• Coordinate and conduct site evaluation visits at a highly professional level with prospective customers. 

• Install new neuro|mate systems and software at customer sites and provide onsite corrective action/troubleshooting. 

• Provide in-service training to customers on the operation and care of RHI products while giving product feedback and input to R&D. 

• Provide accurate and regular business expense reports and perform other required administrative duties. 

• Work closely with the RHI team to coordinate the necessary technical support and preventative maintenance visits to the neuro|mate systems across North America.  

• Communicate with current and prospective customers on a highly professional level to understand their needs and requirements, as well as provide customer support. 

• Actively engage in the neurological science community to further develop an understanding of Renishaw’s various robotic applications and offer technical support at marketing events. 

• Other duties as assigned or requested. 

Qualifications 

Education and Experience:  Minimum 

• Bachelor of Engineering, Mechatronics, Biomedical Engineering or Neurological Sciences discipline, or equivalent experience. 

• Demonstrated understanding of electronic and mechanical principles.