Client Onboarding and Service Business Enablement Program Manager

Join us at JPMorgan Chase as a Business Enablement Learning Manager, where you will play a pivotal role in shaping the future of our Client Onboarding and Service (COS) organization. This is your opportunity to lead strategic initiatives that drive skills growth and talent mobility, with a strong focus on training priorities and projects. Be at the forefront of innovation, fostering a culture of continuous learning and development. Your expertise in training program management will help us enhance productivity and engagement across the organization. Come and be a part of a team that values your insights and leadership.

 

As a Business Enablement Learning Manager in the Client Onboarding and Service (COS) team, you will lead the development and implementation of training programs that enhance role development, skill growth, and talent mobility. You will oversee multi-year training roadmaps, ensuring alignment with business priorities and leadership objectives. This role is ideal for a dynamic self-starter eager to make a significant impact in a fast-paced, collaborative environment. Your role is crucial in fostering a culture of continuous learning and driving training initiatives that enhance employee productivity and engagement.

 

Job Responsibilities:

• Lead and develop a training delivery team, fostering innovation in training solutions and delivery methods.
• Oversee multi-year training roadmaps aligned with business priorities, ensuring responsiveness to industry trends and organizational needs.
• Enhance employee productivity through KPI-driven training initiatives, focusing on measurable outcomes and continuous improvement.
• Leverage instructional design principles to create diverse learning engagements, including e-learning modules, workshops, and seminars.
• Foster a culture of continuous learning and growth through targeted training programs that inspire and empower employees.
• Act as a Training and Development Subject Matter Expert, guiding cross-functional teams in training strategy and execution.
• Implement and manage a Content Management strategy to ensure content effectiveness, accuracy, and relevance.
• Collaborate with stakeholders to align training efforts with business priorities and strategic partnerships.
• Design Learning Maps and develop approaches to enhance skill-building and training effectiveness.
• Support Learning and Development project delivery schedules and coordinate feedback loops for continuous improvement.

Required qualifications, Capabilities, and Skills:

• 8 years of leadership experience in HR, learning, and project leadership.
• Demonstrated executive presence with the ability to influence stakeholders.
• Skilled in leading and developing teams in a collaborative environment.
• Expertise in data analysis to extract strategic insights.
• Ability to navigate complex matrix management structures.
• Proven ability to develop and implement strategic plans.
• Experience in leading change management efforts.
• Creative thinking and innovative solutions for learning programs.
• Strong project management skills for multiple projects.

Preferred qualifications, Capabilities, and Skills:

• Merchant Service experience
• Client Service or onboarding experience
• Bachelor of Science or Bachelor of Arts Degree 

 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup