Personal Lines Customer Service Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Personal Lines Customer Service Representative to join our growing team in Meridian, ID! 

The Personal Lines Customer Service Representative is a customer-focused insurance professional responsible for servicing inbound communications, processing policy changes, and quoting new or renewal business with multiple carriers to ensure optimal coverage and value for clients. Dedicated to accuracy, compliance, and continuous learning while providing timely support and coverage recommendations to enhance the customer experience. 

How You Will Contribute: 

• Service inbound calls, emails and daily tasks 

• Process endorsement requests 

• Quote new and/or renewal business with multiple carriers to find best value for clients 

• Make coverage recommendations to customers and cross-sell and upsell when necessary 

• Perform all clerical duties related to customer support 

• Maintain a concern for timeliness and completeness when interacting with clients and carrier personnel to minimize the potential for errors and omissions claims 

• Utilizing an electronic filing manager to maintain company compliance 

• Attend training sessions, and courses to maintain up-to-date skills 

Licenses and Certifications:  

• Property & Casualty License, preferred 

Skills & Experience to Be Successful: 
  

• High school diploma or equivalent, required 

• 6 months to 2 years of experience, required 

• Proficiency in Microsoft Office 365, required 

• Exceptional customer service and interpersonal skills, required 

• Experience with Agency Management Software, preferred 

• Demonstrates strong written and verbal communication skills   

#LI-KM1

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.