Inside Leads Qualification Specialist

Who is USP?

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world’s leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.

At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds—regardless of background—to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

Are you driven to advance public health and science? Do you have a passion for sales?

This is an Inside Sales Lead Qualification role supporting North America. In this position, you will be responsible for qualifying and converting all Marketing Qualified Leads to Sales Qualified Leads. This integral role links marketing and sales translating directly into opportunities to raise awareness of the USP and increase visibility to all USP offerings with a focus on Reference Standards, Analytical Reference Materials and other consumable offerings.

How will YOU create impact here at USP?

As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.

Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

The Lead Qualification Specialist has the following responsibilities:

• Engage customers who have expressed an interest in USP solutions, identify their needs and generate business opportunities through the conversion of MQLs to the state of sales readiness or to contacts for nurture.
• Execute outreach cadences in response to inbound inquiries to build strong customer relationships via email, LinkedIn, and phone-based outreach.
• Partner with marketing, customer service and adjacent teams to address customer needs and align lead generation campaign efforts with regional priorities, while identifying opportunities to support USP’s broader mission.
• Cover a range of USP solution offerings, across the NorAm region, aligned with current marketing campaign and product portfolio messaging and focus.
• Accurately document all interactions, qualification notes, and next steps in our customer relationship management system (Salesforce) to allow for ongoing nurture of customer contacts in future marketing and business development activities, and/or seamless hand-over to account managers for opportunity development.
• Support account managers with administrative support including Salesforce, Customer Service and territory specific needs.
• Continuously refine outreach strategies based on performance insights to refine cadences, messaging and lead targeting strategies.
• Stay current on USP products through ongoing training and collaborate with internal teams to resolve customer issues and deliver tailored solutions that meet scientific and business needs.
• Through high quality customer and prospective interactions, identify, understand, document and communicate market and competitive insights.
• Work to meet or exceed lead qualification key performance indicator targets.

Who is USP Looking For?

The successful candidate will have a demonstrated