Ticket Office Assistant

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Ticket Office Assistant

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

The University of Pennsylvania Athletics Ticket Office is seeking a highly motivated, team-oriented individual looking to start their career in college athletics. This is an opportunity to gain exposure to all facets of Division I athletics administration through the day-to-day operation of a comprehensive Athletics Ticket Office. A Ticket Operations Assistant’s responsibilities include but are not limited to, customer service, ticket order processing, game-day operations, printing tickets, and assisting with daily reconciliation, deposits, and financial activities.

Job Description

Responsibilities

• Assist with ticket operations for home events for football, men’s and women’s basketball, wrestling, men’s lacrosse, Penn Relays, and Business Development rentals. Prepare and organize ticket distribution for both mail and Will Call ticket orders. Coordinate youth events prior to, during, and/or after Penn athletic events.
• Provide customer service to Penn alumni, faculty, staff, students, donors, and general fans, including maintaining voicemail and email inboxes. Continuously seek and implement customer service best practices in college athletics.
• Responsible for reconciling sales drawer to account for daily sales, including credit card receipts.
• Prospect and contact potential group leaders for women’s basketball, wrestling, and men’s lacrosse.
• Fulfill Penn Athletics charitable donation ticket requests.
• Utilize Salesforce to accurately log all customer conversations and interactions.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree or seeking college credit to complete Bachelor’s Degree
• Strong technical, organizational, and interpersonal skills
• Ability to communicate effectively, both orally and in writing
• Availability to work events on nights and weekends

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