Specialist, Small Business & Consumer Operations

Specialist, Small Business & Consumer Operations

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Specialist, Small Business & Consumer Operations delivers a good quality, error free work product within the required time frames. The incumbent ensures final product complies fully with the Company's credit policies and operational requirements.

• Reviews customer account instructions to ensure that proper documentation is attached.
• Verifies accuracy of transaction details for account transactions, fees, rates, spreads and instruction.
• Ensures all agreed checks in pre- processing / processing are strictly carried out.
• Ensures emails and customer requests are responded to completely, comprehensively and immediately.
• Participates in team meetings and ensures implementation of agreed action points.
• Researches the unit's Suspense Account entries to determine which entries are unapplied loan payments.
• Processes loan confirmations for loan transactions and remits confirmation to the customer as required.
• Supports implementation of key projects.
• Updates control sheet and reconciles the daily instructions.
• Ensures timely escalation to Management of any exception noticed related to work and environment.
• Ensures timely archival of records with service provider and proper maintenance of inventory of archived records.
• Ensures that new loan instructions have properly executed documentation, signatures and approvals.
• Ensures account maintenance instructions have properly executed documentation, signatures and approvals.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree or equivalent work experience: Finance, Business or equivalent field. - Required.
• 0+ Years In same or similar role. - Required.
• Knowledge of regulatory guidelines (residential mortgage; consumer; commercial).
• Ability to initiate, develop, and implement projects and procedures.
• Basic knowledge of lending procedures and regulations.
• Ability to handle multiple tasks while maintaining strong attention to detail.
• Strong interpersonal skills (written and oral).
• Demonstrated ability to understand and interpret compliance regulations.
• Ability to deal with customers effectively.
• Ability to meet deadlines.
• Strong organizational and analytical skills.
• Ability to develop and implement goals and objectives.
• Thorough knowledge of a variety of software programs (particularly Excel, Word, and PowerPoint).

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$33,000.00 USD

Maximum:

$52,000.00 USD

Link to Santander Benefits:

Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com)