Director, NPS Program Strategy & Management

Band

Level 6

 

Job Description Summary

#LI-Hybrid

One of the most important functions in today’s biopharmaceutical industry is patient services. As ease of accessing HCP prescribed medications has become more difficult, the ability of a company to build, design, implement, and run dynamic end-to-end patient support offerings has become critical to patients successfully starting and staying on therapy.

The role of the Director, Novartis Patient Support is to serve as a leader for product and program strategy in support of patient access to achieve product and/or portfolio objectives. This role owns ongoing planning, evaluation/measurement, and optimization of short-term and long-term program performance to enable impact for Novartis and patients. This is inclusive of end-to-end patient and provider journeys, as well as all NPS programs and services (onboarding, co-pay, adherence, e-services, hub operations, external landscape/monitoring, and shifting market dynamic).

This role requires a highly collaborative and agile leader to liaise with multiple NPS Centers of Excellence and cross-functional teams, including, but not limited to, Product Strategy, Marketing, Market Access, Customer Engagement (Sales), Field Reimbursement, Ethics and Compliance, Legal, Data Analytics, and Training. Finally, this role is accountable for driving strong business performance in conjunction with other members of the NPS team.

This position will be located at the East Hanover site and will not have the ability to be located remotely. This position will require 20% travel as defined by the business (domestic and/ or international).

Please note that this role would not provide relocation, and only local candidates will be considered.

 

Job Description

Key Responsibilities:

• Lead a core team of cross-functional NPS stakeholders with a focus on launching new brand, managing ongoing patient support program including refinement and measurement specific to the post-prescription experience in partnership with Program Data Insights and Analytics Center of Excellence (starting and staying on appropriate therapy) 

• Serve as NPS subject matter expert on immunology portfolio and provide key inputs to Portfolio Strategy & Lifecycle Management Center of Excellence for program designs related to onboarding, co-pay, adherence, e-services, and hub operations to ensure reconciliation with product P&L and objectives

• Drive integration of NPS priorities and program performance with identified product priorities, strategies and KPIs

• Support the development of marketplace and competitive landscape assessments to inform future state of NPS support required for the Immunology portfolio

• Collaborate with training, NPS Centers of Excellence, field reimbursement, market access and NPS Manager Program Operations to provide input into field reimbursement team training

• Liaising with NPS Enterprise Intelligence and Insights team to gather insights on external and competitive benchmarking, scanning global best practices and liaising across network internal resources (marketing, sales reps, patient coordinators, reimbursement managers) 

• Supports successful implementation of any new services launched/administered for NPS including planning, managing, budgeting and launching along with ensuring adequate staffing for operational support

• Oversee the creation of patient access and reimbursement content and resources in partnership with NPS Content Development Center of Excellence to support field execution of to support field execution of Immunology patient support programs

 

Education (minimum/desirable):

Bachelor’s Degree, (PharmD, RN or MBA a plus)

 

Essential Requirements:

• 7+ Pharma commercial experience, with 3 of those years of experience operating in patient services space and/or market access is required
• Proven success in Hub Services
• Ability to connect commercial, financial, and clinical perspectives to develop enhanced value messages and strategies
• Comprehensive understanding of access journey for a patient with ability to diagnose issues and impact across comprehensive set of channel participants and vendors
• Strong written and verbal communication skills, including comfort level with senior management presentations
• Strong experience with sales force communication 
• Proven track record leading across cross-functional teams

Preferred Experience:

• In depth knowledge of specialty product distribution and service company