Senior Analyst - Customer Support, Datascope

<p><b><span>Senior Analyst - Customer Support, Datascope Customer Support</span></b></p><p></p><p><b><span>WE ARE LOOKING FOR A NEW COLLEAGUE:</span></b></p><p><span>We are thrilled to announce that we are sourcing for a person who will join us as </span><b><span>Customer Support Executive, Datascope Customer Support.</span></b></p><p><b><span>YOU AND YOUR TEAM</span></b></p><p>Client Support Analysts are a key and valuable link between our product &amp; services offerings and our customers- combining a good knowledge of capital markets and Content, with understanding of our products.</p><p>Client Support Analyst will respond to incoming Client questions regarding LSEG products and services. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients in various data and account service via Phone / emails. Client Support Analysts will be managing all post-Sales queries received from our existing customers.</p><p>Customer Support Analyst will be responsible for providing Market Data support for LSEG Sales, Buy side trading, brokerage &amp; exchange clients on multiple global and domestic workstations and various financial applications &amp; content. </p><p><b><span>THE DAILY TASK YOU WILL PERFORM</span></b></p><ul><li>work with Equity/Commodity managers, Portfolio Managers, Research Analysts from various firms and Global Banks</li><li>assisting with data search</li><li>identifying data errors</li><li>assisting in building portfolios and portfolio analysis/maintenance</li><li>deliver solutions to customer application questions with regards to navigation, functionality, content, data quality &amp; entitlements using LSEG Products</li><li>collaborate with various LSEG departments (Technical Support, Content, entitlements, feed support, sales, training) to resolve client questions/problems</li><li>closely work with Account Managers, Relationship Managers, Technical Account Managers, Strategic Account Managers and Dedicated Account Managers</li><li>maintain log of problems by creating a ticket in the LSEG CRM application</li><li>follow inquiry through to resolution and close the ticket when completely resolved</li><li>engage Content Group or Product Specialist for any "enhancement requests"</li></ul><p><b><span>WHAT DO YOU NEED TO BRING?</span></b></p><ul><li>basic skills to interpret and analyze the equity market requirements and provide right resolutions and <span><span>workarounds             </span></span></li><li>ability to manage high pressure client situations and build trust with the <span><span>clients                       </span></span></li><li>basic understanding of markets (Equities, Portfolio Management etc.)</li><li>good communication skills</li><li>good client management skills</li><li>self-motivation, "find a way to get it done" <span><span>attitude                       </span></span></li><li>good time management skills and attention to <span><span>details        </span></span></li><li>good data analysis skills</li><li>good business writing skills</li></ul><p><b><span>YOU RECEIVE:</span></b></p><ul><li><b><span>Development</span></b><span>: e-learning platform, a range of workshops and international projects</span></li><li><b><span>Onboarding</span></b><span>: structured training and buddy support</span></li><li><b><span>Information</span></b><span>: access to real-time economic data</span></li><li><b><span>Diversity</span></b><span>: colleagues from 40 countries</span></li><li><b><span>Charity</span></b><span>: 2 additional days off for voluntary jobs</span></li><li><b><span>Perks</span></b><span>: wellness allowance, private medical healthcare, employee assistance program, pension plan</span></li><li><b><span>Office</span></b><span>: chillout room with video games, massage chairs, and ping-pong table</span></li><li><b><span>Activities</span></b><span>: sport teams and social events to join</span></li><li><b><span>Future</span></b><span>: corporate pension plan and employee insurance</span></li><li><b><span>Future</span></b><span>: corporate pension plan and employee insurance</span></li></ul><p>At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.</p><p>Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and