Sr. Site Reliability Engineer

About Us:

At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities.

Our values: Stay Curious, Own It, Be Open, Create Possibilities

Position Summary:

The CDK Global technology team is looking for collaborative innovators who are passionate about making their mark on emerging enterprise software products. We are crafting and honing cloud technology for the automotive retail industry that will change the landscape for automotive dealers, original equipment manufacturers (OEMs), independent software vendors (ISVs) and the customers they serve. Shared Services is the foundation upon which other CDK products are built. One of the key roles we are looking for is a Sr. Site Reliability Engineer, who will have the opportunity to manage the solutions and cloud infrastructures for our foundational platform that supports all the modern/strategic products at CDK. If combining software and systems engineering expertise to build and run large-scale, massively distributed, fault-tolerant, highly available and performant enterprise-grade solutions is your passion, this role is for you.

Growth potential, flexibility and material impact on the success and quality of next-gen solutions, make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments. The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through modern technologies.

If you are an engineer who is passionate about technology solutions, want to work with the best software craftsmen in the industry and are looking for an exciting career with a leader in the automotive retail vertical, blazing the trail on the digital frontier, you may have found your new home.

Responsibilities:

• Engage in and improve the whole lifecycle of solutions, from inception and design, through to build/test, deployment, operation and refinement
• Ensure our solutions are reliable, fault-tolerant, secure, efficiently scalable, available, reachable and cost-effective
• Measure, monitor and proactively alert on resource consumption, error rates, traffic anomalies, availability, performance, reachability and overall system health
• Quickly respond to and prevent disruptions to users. If a disruption does occur, quickly respond to and resolve incidents efficiently
• Expertly troubleshoot issues with distributed systems, interactions between cloud technology layers and components, common dependencies at scale
• Practice sustainable incident response, blameless postmortems and prompt implementation of recommended changes to prevent recurrence
• Contribute to the development and implementation of routine maintenance automation and alerting
• Recommend configurations optimal of cloud technology solutions and modify the code base that defines systems or cloud technologies to improve the reliability, availability, efficiency, observability, performance and operability of supported products
• Collaborate well with cross-functional teams across product, architecture, engineering, infrastructure, and security to ensure that reliability standards are integrated into the development and deployment of all solutions
• Maintain up-to-date documentation on system configurations, incident response protocols, and operational best practices
• Earnestly participate in code/design reviews, and regular meetings with the engineering teams that develop and/or manage the products in question
• Research and maintain an awareness in industry trends, advances in distributed systems and cloud technologies, tools, and/or processes for maintaining and improving product availability, reliability, efficiency, observability, and/or performance
• Contribute to the implementation of new solutions within the team by identifying ways they can be applied to solve persistent problems
• Ensure that uniform enterprise-wide architecture and design standards are adhered to high availability of products, services and database.

Minimum Qualifications:

• Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, or related field, with 8+ years of relevant experience with large-scale enterprise-grade solutions.
• A strong background in architecture / design and currently working in a similar role, in a forward-thinking and fast paced business.
• 4+ years professional SRE experience relevant to the responsibilities listed above, including event driven architectures, cloud native and distributed / SaaS solutions
• 4+ years of experience with CI/CD pipelines, infrastructure as code, pr