ERS-NETA Electrical Senior Training Specialist - Denver

Brief Job Description: 

Develops and conducts programs to train clients and internal company employees. Develop course materials to include manuals, training aids, instructor outlines, and audio/visual materials.  Support new business development and services as customer contact and liaison.

Job Summary:

• Perform internal and external technical training on safe operation and maintenance and testing of electrical power system equipment. 
• Perform internal training of ERS and HVM field service associates on operation and safe NETA based testing and maintenance of electrical power system equipment. 
• Perform external training of ERS and HVM client personnel on safe operation of electrical power system equipment and electrical safe work practices.
• Responsible for developing, preparing, and conducting technical training programs.
• Develop content and instructional materials used in training delivery and design exercises to enhance classroom lecture content.
• Manage training programs (course/curriculum)

Responsibilities:

• Assist in developing and administering new training programs.
• Develops outline, text, handouts, tests and designs of laboratory exercises.
• Review classes and provide support and assistance to other instructors.
• Administers written and practical exams and writes performance reports to evaluate trainee’s performance. 
• Perform field maintenance and testing support.
• Provide training course development and support.
• Participates in meetings, seminars, and training sessions to obtain information useful to Training Services Service Center.
• Promote, Schedule, coordinate, and communicate with all parties involved for training delivery.
• Support sales and operations leaders to promote external training with customer representatives.
• Attend/lead calls with clients to determine training needs, level of training needed, duration, etc. of training requests.
• Course/Curriculum Management
• Coordinate, schedule, reserve resources, manage duration and content, etc. for course offerings.
• Work with internal and external clients to identify course content needs, determine duration of training, level of training, etc.

Competencies:

​To perform the job successfully, an individual should demonstrate the following competencies: 

• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customer; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect. 
• Decision Quality – Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. 
• Integrity and Trust  – Is widely trusted; is seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; doesn't blame others for his/her own mistakes or misrepresent him/herself for personal gain. 
• Analytical Ability – Has the ability to design surveys, collect, organize, and analyze complex data to identify trends, solutions, and significant information.  Will be able to present the data in a way, which clearly demonstrates the results. 
• Presentation Skills – Is effective in a variety of formal presentation settings; is effective both inside and outside the organization, on both established practices and hot and controversial topics; commands attention and can manage group process during the presentation. 
• Priority Setting – Independently identifies and spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. 
• Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at first answers. 

Qualificati