Field Logistics Services Inventory Analyst

Requisition ID: 59603  Title: Field Logistics Services Inventory Analyst  Division: Arthrex, Inc. (US01)  Location: Naples, FL

 

 

 

 

***Please note, the hours for this position are: Monday - Friday, 9 am - 6 pm.***

We are also offering a $2,000.00 sign on bonus (minus appropriate tax withholdings), You will be paid the first $1,000.00 after completing your first 90 days and the second $1,000.00 after completing your first 180 days, if you are an employee in good standing. 

 

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Field Logistics Services Inventory Analyst that will be responsible for processing all agency consignment orders, inventory goods movement processing, and consignment returns. Provides logistics support and services in the Domestic and Canadian regions to ensure the agency needs are met. Join our talented team and help us stay focused on Helping Surgeons Treat Their Patients Better™.

 

Essential Duties and Responsibilities:

1. Handle consignment order processing and inquiries for specific product lines: Arthroplasty, Distal Extremity, Sports Medicine and OrthoBiologics products.

2. Process agency instruments orders qualified as no charge per BOM based on Field Operation Territory Management or Product management approval.

3. Monitor, organize and resolve all Domestic and Canadian agency emails daily.

4. Identify any issues with order submissions and effectively communicate to the agencies to ensure adherence to Arthrex policy and procedures.

5. Provide Territory Operations Management support with shipment of instrument sets and implant banks deployment.

6. Communicate with agency office personnel, Field Operations Territory Managers, and other FLS reps to resolve consignment inventory issues.

7. Work closely with Supply Chain to limit backorders while communicating backorder and pertinent information to the agency office personnel

8. Prepare weekly and monthly reports for management and agency office personnel.

9. Create reports, provide analytical research and process credit and adjustments for the agency arthroplasty sales orders reconciliation.

10. Process return authorizations for consignment products, instrument sets, damaged, obsolete and transition returns.

11. Research agency disputes related to inventory discrepancies, product shipment, billing errors and other similar issues.

12. Work closely with product management team to deploy new released consignment product for pre-order and controlled allocations.

13. Process billing for agency consignment product for lost product, damaged, bad debts. Follows compliance to ensure all billing transactions are in accordance to the Arthrex accounting standards.

 

Knowledge:

General knowledge of customer service and computer skills. Experience with SAP preferred. Must contain attention to detail. Ability to work independently or as part of the team and interact with all levels of management. Complete understanding of the order processing for all product lines.

 

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Refers to policies and procedures for guidance.

 

Discretion/Latitude:

Work is performed under general direction. Work is reviewed for soundness of judgment and overall adequacy and accuracy. Participates in determining objectives of assignment.

 

Skills:

• Ability to handle multiple emails, tasks, situations independently
• Troubleshoot accordingly and escalate if needed.
• Ability to work in a fast-paced, ever-changing environment.
• Strong problem solving, communication and organizational skills.
• Ability to learn new systems quickly in order to perform job functions.
• Strong attention to detail when documenting required information.
• Intermediate level of Microsoft Office, Excel, Word, and Outlook email experience with the ability to type at least 40 words per minute.
• Working knowledge of large ERP system, SAP preferred.
• Supports senior in training Specialist personnel.

 

Specific Duties and Responsibilities:

• Provide agencies with excellent customer service through accurate processing of consignment orders submitted by phone, email or through Arthrex online ordering portals.
• Process agency consignment special requests and good movements to correct agency inventory records.
• Process return authorizations for consignment products, instrument sets, damaged, obsolete and transition returns.
• Process all consignment lot swaps, inventory adjustments, and transfer requests.