Senior Program Manager

 Senior Program Manager

Why Genentech

We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity, and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

Who We Are

Digital Experience is shaping the future of how Genentech connects with our patients and customers by harnessing the power of digital innovation and human-centered design. As healthcare evolves, we are bold in our approach – leveraging cutting edge AI, advanced digital engagement, end-to-end content management, and omnichannel technologies and operations to create seamless, personalized, and meaningful experiences for our patients and customers. This is your opportunity to lead transformative change, integrating advanced technology with strategic vision to drive impact at scale. If you are passionate about redefining the healthcare experiences and building something extraordinary, we want you on this journey. Let’s redefine what’s possible together!

This combined team, in collaboration with key partners, builds solutions to serve Marketing, Customer Engagement, Medical Affairs, Public Affairs & Access (“CMG”), and other patient- and customer-facing teams across CMG to shape and drive a seamless, consistent, meaningful, and compliant experience for patients and customers across our interactions. The team is specifically accountable for:

• Defining omnichannel solutions, shaping engagement strategies, designing, operationalizing, and producing seamless, consistent & meaningful patient and customer experiences.

• Accelerating, connecting, and enabling the development of digital solutions that enhance the patient and customer experience across CMG.

• Advancing the mission of seamless, consistent & meaningful patient and customer experiences that maximize patient impact while keeping compliance at the forefront.

Job Summary

The Senior Program Manager is a key strategic partner that drives the successful execution of cross-functional initiatives, ensuring alignment with organizational goals and program roadmaps. They facilitate collaboration across teams, manage complex program structures, and guarantee timely delivery of programs with quantifiable results. This role involves designing and implementing scalable operating models, establishing effective governance and communication plans, and proactively managing risks, resources, and interdependencies across a project portfolio.

The Senior Program Manager works closely with the Program Management community to develop standardized practices for program and project management, governance, and communication — promoting cohesion and integration across products and teams.

Key Responsibilities

• Operates with a strategic, cross-functional mindset serving as a trusted thought partner to cross-functional stakeholders, including Business Product Owner(s) and / or Executive Director(s), supporting the delivery of the organizational program strategy and roadmap.

• Oversee alignment across multiple teams or functional groups in effort to meet the objective of key business initiatives.

• Help define program objectives, scope, and success criteria in alignment with organizational goals.

• Develop detailed program plans, including resourcing, timeline, prioritization, and roadblocks.

• Design a model for execution, including roles/responsibilities, communication plan, meetings/rituals, templates for key artifacts, & governance model including escalation plan for each project.

• Ensure on-time program delivery by managing across related project timelines and workflows.

• Manage the overall portfolio of projects and health of the program - identifying risks and escalating issues as needed to ensure project success.

• Ensure standards for documentation for project actions, progress, and outcomes are met.

• Identify interdependencies across a portfolio of projects and ensure appropriate order of operations & cross-team collaborations.

• Manage and communicate program-related changes effectively to ensure smooth delivery & align teams and stakeholders with evolving program goals and priorities.

• Consistently communicates program plans, progress, risks, changes, and successes with clarity and objectivity.  Drives a high degree of accountability across pro