ITIL/ITSM Business Systems Analyst Sr

Job Summary

This is a specialized Business Systems Analyst, Sr role that will be required to be a subject matter expert for Request Management, Problem Management, and Service Reporting as mature ITIL processes and mechanisms.  This role will also require enhanced technical skills with both the ServiceNow platform and Everbridge for communication protocols and community development work.  Relationship Management is a crucial skill that will be a daily driver of this role and how we provide services, support, and leadership in IT Service Management to the entire organization.

Essential Functions

• Aware of the implications of applying new/differing technology to the current business or clinical environment, utilizes research and analysis, along with an understanding of relevant business or clinical systems and industry requirements, to define medium-to large sized systems scopes and objectives, for developing new, or improving existing, information systems.
• Performs business analysis, working with users to define their needs and then documenting those requirements.
• Collaborates with others to troubleshoot issues with existing systems.
• Remains current with business or clinical requirements and needs, based upon future industry trends and changes, and understands the implications for existing technology.
• Provides mentorship to less senior team members and is accountable as a role model for customer service excellence.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Qualifications

Required

• Bachelor's Degree or equivalent
• 5 years of relevant experience in the field
• Deep knowledge of ITIL (IT Infrastructure Library) V4 and understanding ServiceNow as a platform and service enabler
• Deep knowledge of critical incident response and/or national incident management system structure, and excellent communication and relationship skills during crisis
• Participate in an on-call weekend rotation once every 6-7 weeks

Preferred

• Master's Degree or equivalent
• 7 years of relevant experience including experience formulating and defining systems scopes and objectives
• Experience in systems development lifecycle including, requirements gathering and design
• Participant in multiple phases of an integrated system implementation
• Background in health care, sciences or information systems

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Service Management Operations

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to partic