Client Services Representative

<p>ProSkill Services is a leading residential service company specializing in plumbing, heating, and air conditioning. Our mission is to deliver exceptional service and 100% customer satisfaction across the North Valley. We are looking for a dedicated Client Services Representative to join our team and ensure every customer interaction is positive and professional.</p> <p><strong>Position Overview:</strong> The Client Services Representative plays a vital role in providing excellent customer service by assisting clients with scheduling, inquiries, and support. This full-time, non-exempt position reports directly to the Client Services Manager and requires strong communication, multitasking, and problem-solving skills.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Manage inbound calls for service scheduling.</li> <li>Coordinate appointments for maintenance, repairs, and equipment replacement.</li> <li>Respond to email and web portal inquiries for scheduling requests.</li> <li>Conduct outbound calls to existing clients for follow-ups and scheduling.</li> <li>Assist the sales team with reporting, client education, sales appointment scheduling, and performance tracking.</li> <li>Serve as a liaison between customers and company departments, ensuring seamless communication and resolution of inquiries.</li> </ul> <p><strong>Required Skills &amp; Qualifications:</strong></p> <ul> <li>Bilingual in Spanish (preferred but not required).</li> <li>Strong commitment to superior customer service.</li> <li>Excellent phone etiquette and interpersonal skills.</li> <li>Outstanding written and verbal communication abilities.</li> <li>Ability to manage multiple priorities in a fast-paced environment.</li> <li>Sound judgment and problem-solving skills with a calm, professional approach.</li> <li>Proficiency in Microsoft Word, Outlook, and Excel.</li> <li>Ability to talk and type simultaneously; typing speed of at least 40 words per minute.</li> <li>Previous experience handling high call volumes in a dynamic environment.</li> <li>Successful completion of pre-employment drug screening and background check.</li> </ul> <p>&nbsp;</p> <p><strong>Benefits:</strong></p> <ul> <li>Competitive pay and great work environment</li> <li>Opportunities for career growth and continued training</li> <li>Competitive pay with bonus and commission opportunities</li> <li>Comprehensive&nbsp;benefits - Medical, Dental, Vision insurance&nbsp;</li> <li>401K retirement plan with partial company match&nbsp;</li> <li>Company-provided iPhone and iPad</li> <