Vice President of Client Success

Vice President of Client Success 

The Vice President of Client Success will be a key leader in our organization, responsible for building and guiding a high-performing Client Success team that ensures our clients are achieving their business objectives with Storable's products and services. This role requires a strategic leader with a strong track record of driving client retention and revenue growth for vertical SaaS organizations.

Location: Austin, TX, USA (Flexible/100% Remote)

What you’ll do every day:

• Develop and implement a standardized client success playbook that enhances client satisfaction, mitigates churn, and creates upsell and cross-sell opportunities; drives net portfolio growth.
• Lead and mentor a global client success team, fostering a culture of client-centricity, accountability, and high performance.
• Drive a culture of value creation within Client Success - establish a value framework within the team that is leveraged to impact client outcomes and satisfaction 
• Separate market signal from noise, serve as the organization’s ‘eyes and ears’ on the market, acting as the customer voice internally at Storable
• Collaborate with Sales, Marketing, and Product teams to ensure alignment and execution of company strategies.
• Establish key performance metrics and goals for the client success team that align with company objectives.
• Regularly review client feedback and satisfaction to drive improvements in our products and services.
• Build strong relationships with all clients, regardless of size, ensuring a total client focus. 
• Represent Storable to the industry, traveling as needed to events and trade shows (up to 25%)

What you need to bring to the table:

• Minimum of 15 years of experience in a client-facing role, with leadership and success across multiple companies - you have good pattern recognition 
• Experience in a high growth, PE backed environment
• Experience merging different companies, cultures, and processes into a standardized playbook (tools, process. etc.)
• Experience leading client success initiatives within an organization with multiple SaaS products, servicing both the Enterprise and SMB segments
• Proven track record of net portfolio growth and retention, and improving the organization’s relationship with clients
• Exceptional leadership skills with the ability to develop and motivate a high-performing team while in a 100% distributed environment
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders

Core Values:

At Storable, we believe in:

• Being Driven: We look for individuals who are passionate and driven, who can bring that energy to our team in a remote environment and channel it into building and improving our client success strategy.
• Embracing Change: We need a leader who can adapt to changes quickly and leverage them to benefit our clients and our company.
• Having a Whole-Hearted Customer Focus: Our clients are at the heart of everything we do. We need a leader who understands this and can instill a customer-centric approach in our team.
• Playing Well With Others: Collaboration is key to our success and we’re a matrixed organization spread across the globe. We need a leader who can work effectively with other teams within our organization and build genuine relationships with our clients.

Pay Transparency at Storable
At Storable, we believe in the power of transparency to help our employees Do More and Be More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.

We’re happy to discuss compensation further during the interview process because we believe that open communication leads to better outcomes for everyone. We’re committed to creating an inclusive environment where all employees are valued for their unique skills and contributions.

By applying to work with us, you agree to this pay transparency policy and to the idea that transparency leads to growth, both for individuals and for our company, Storable, as a whole. The range listed below is only representative of base salary. Every role at Storable has a variable incentive. Please talk to your recruiter about the variable pay plan and earning potential for this role. 

Position pay range$198,000—$261,000 USD

All applicants must be currently authorized to work in the United States on a full-time basis.

Location: REMOTE

• Storable is a fully distributed company, but is