Manager, Account Management

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.  

NBC Sports Next is where sports and technology intersect. We’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology. We’re a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports; Golf; and Emerging Media.   

At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; SportsEngine Play, the first ever streaming service for youth and amateur sports, GolfNow, the leading online tee time marketplace and provider of golf course operations technology; and GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.   

This role is part of our Youth & Recreational Sports group, comprised of technology platforms such as SportsEngine HQ, SportsEngine Motion, SportsEngine Play and SportsEngine Tourney. We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families. Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.  

Job Description

The Manager, Account Management is responsible for leading a team of 6 -12 Representatives. You will develop and execute a retention and demand generation strategy within a specified customer vertical with the ultimate goal of retaining customers, expanding product value and increasing product adoption. You will be responsible for the overall vertical objectives and are charged with exceeding sales revenue goals. This role will also be responsible for planning and executing initiatives as assigned and deliver a high aptitude of decision-making to help steer overall strategy within the assigned sport vertical market. 

Job Duties 

• Work with sales leadership to establish and execute a strategic plan to retain customers and grow revenue within the assigned vertical 

• Responsible for coaching, training, and developing the team in the areas including but not limited to; proper outbound touchpoints, increasing product interest demand, and identifying new opportunities within our target market. The ultimate goal of the manager is exceeding sales revenue goals/objectives 

• Utilize current and previous performance to identify and steer individual/team daily activity metrics 

• Utilize technology to scale messaging and one-to-many touchpoints 

• Communicate regularly with the leadership team on current and future market strategies and forecasts of owned segment 

• Shadow individual phone calls ongoing and