Qualitative Project Manager

Company Description

Who we are: 

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in online conversations about patient experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!

 Our businesses – Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients’ target audiences, which include patients, consumers, employees across an array of industries including healthcare, technology, retail, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

Job Description

The Qualitative Project Manager is responsible for ensuring that our global clients use both out InterVu platform as effectively and efficiently as possible, while providing them with best-in-class customer service. They will oversee all aspects of the project lifecycle to ensure the end-users has a positive experience.

JOB DUTIES:

• Sets and manages client expectations regarding the InterVu platform and service deliverables
• Works closely with other internal teams and vendors (if applicable) to ensure clients are properly serviced
• Maintains proficiency with InterVu products
• Coordination and completion of pre-project training with end-users
• Communication with end-users to securely distribute login information and instructional material for live event
• Creation and setup of projects within the platform to ensure the end-users’ needs are accommodated
• Assist in creating and designing online exercises to fit in with the end-users discussion guide
• Loading and reformatting of stimuli into InterVu platform
• Pre-project briefings of platform set-up/execution with InterVu technician assigned to live event
• Address any end-user issues/questions that may arise prior, during or after live event
• Ensure post-project deliverables, including polling results, screenshots and archive access and timely invoicing are provided to end-users
• Platform demonstrations and trainings to all levels of end-users
• Sales dept. support including assistance on high priority sales demonstrations
• Maintain technical mastery of all vendor platforms in use by InterVu
• Assist in onboarding of new InterVu team members

Qualifications

·      

REQUIRED SKILLS AND ABILITIES:

• Excellent customer service skills
• Ability to train end-users on platform functionalities, remotely
• Comfortable with technology and presenting on webcam
• 2+ years’ experience in technical support and/or customer service with direct user interaction
• Excellent time management and organization skills
• Excellent written and verbal English communication skills
• Ability to interface well within all levels of the organization

Additional Information

What You’ll Gain:

Competitive salary and benefits. Global, cross-functional experience at a growing healthcare and technology company, the flexibility of WFH, and the chance to work with very smart and fun people!

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment – possibility to work from home
• Benefits like generous vacation days, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more…

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Interested in joining a great team?

If you have the qualifications listed above and want to join a great team, apply now!

Our privacy policy can be found here: https://www.forsta.com.privacy.html