Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Canton

                    

Facility

North Canton Mercy Health Center

                     

Department

                      

Job Code

B15028

                     

Shift

Variable

                       

Schedule

7:00am-8:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Mercy Hospital Urgent and Outpatient Care of North Canton and become a part of one of the most respected healthcare organizations in the world. Mercy Hospital Urgent and Outpatient Care of North Canton is part of Mercy Hospital, which officially became a full member of the Cleveland Clinic Health System in 2021. 

A caregiver in this role will support North Canton MOC. Our services are designed to meet the unique and changing medical needs of OB/GYN and women’s health from adolescence to mature adulthood. We strive to address the needs of every individual and promise to provide personalized care to every patient. 

Customer Service is at the forefront of Cleveland Clinic’s mission to provide the best healthcare experience possible to patients. As a Patient Service Specialist, you will be responsible for scheduling visit appointments, verifying insurance, and offering an initial warm welcome. Your role on the Ambulatory Services team is essential to creating a “Patients First” atmosphere for patients of all ages. 

 

A caregiver in this position works variable shifts, from 7:00AM – 8:00PM.  

 

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree 

• Ability to type a minimum of 30 words per minute 

• Working knowledge of PC window applications sufficient to input and retrieve data 

• Ability to perform basic math sufficient to process insurance co-pays 

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