Administrative Specialist CL2 - Office of Admissions

The University of Southern Maine’s Office of Admissions is seeking an Administrative Specialist CL2.   

This position supports the daily operations of the office including, but not limited to:

• Providing a full range of communications, both verbally and in writing, regarding non-routine questions, issues and procedures.
• Handling the most complex and sensitive customer/student requests requiring a comprehensive understanding of relevant policies, procedures and rules.
• Preparing individualized responses for non-routine and/or escalated issues.
• Planning and coordinating complex projects and events including related budgeting.

The ideal candidate will bring strong administrative expertise, outstanding communication skills, and a dedication to supporting a vibrant academic setting. The role requires discretion and the ability to manage confidential information concerning students and faculty. This position offers the opportunity to contribute to a collaborative and engaging environment that advances scientific learning and research.

The Office of Admissions at the University of Southern Maine (USM) guides prospective students through the exploration, application, and enrollment process. The office provides personalized support to first-year, transfer, and graduate applicants; builds relationships with schools and community partners; and represents USM at events on and off campus. Admissions play a key role in helping students understand USM’s programs, values, and opportunities while contributing to the university’s enrollment goals.

This Administrative Specialist position will pay a starting rate of $19.61/hour for a new hire or the appropriate transfer rate for a current employee with the University of Maine System.  This position is a full-time position based on our Portland Campus.   

This position provides a terrific opportunity to pursue a bachelor’s or advanced degree through the university’s generous tuition waiver benefit.

The University of Southern Maine offers highly competitive benefits for full-time and eligible part-time employees that includes (but is not limited to):

• 13 paid holidays plus earned vacation time and sick time
• Health, dental and vision insurance
• Low-cost short-term disability insurance and employer-paid long-term disability insurance
• Employer-paid basic life insurance and supplemental life insurance
• A tuition waiver program for employees and their spouse or dependent child(ren)
• A 403(b)-retirement plan with employer contribution
• Free access to the METRO system, including the Husky Line with service between our Portland and Gorham campuses

To learn more, please review the Benefits Information Summary.  

The University of Southern Maine is a vibrant academic community located in the greater Portland, Maine area, including campuses in Portland, Gorham, Lewiston, and online. USM is part of the University of Maine System and offers a comprehensive array of undergraduate and graduate programs, emphasizing hands-on learning, community engagement, and interdisciplinary collaboration. With a highly engaged student-centered learning environment, USM is a steward of higher education, helping drive the economic, cultural, and civic life in the communities where our campuses are located and beyond.  USM is committed to providing expanded access to high-quality education that elevates economic opportunity and contributes significantly to the vitality of a diverse society. To learn more about USM, visit About Our University. 

The University of Southern Maine fosters a welcoming and supportive campus environment that respects and appreciates diverse perspectives, enhancing teaching, learning, personal growth, and overall institutional achievement.  We welcome applications from candidates of all backgrounds who share our dedication to academic excellence and the enrichment of our community.

We are dedicated to our Service Promise, Student Focused Every Day and seek a team member who embraces this commitment and upholds our core values of Respect & Care, Integrity, Equity, and Responsiveness. 

Required Qualifications:

• High school diploma or equivalent (G.E.D.) or international degree equivalency
• 1+ years of administrative support exper