Director of Clinical Operations

About Cardea Health:  

Cardea Health is a non-profit organization dedicated to providing compassionate health care to marginalized populations. Our mission is to create and support programs that protect the health and autonomy of vulnerable individuals and promote equity and social justice to improve the well-being of our entire community. We provide medical support to populations that experience homelessness.  

At Cardea, we are dedicated to creating a workplace that celebrates diversity and actively seeks to include underrepresented communities. We believe that diversity drives innovation and fosters a more dynamic, inclusive, and productive work environment. We actively encourage individuals from underrepresented backgrounds to apply for our open positions. We value your unique perspectives, experiences, and talents, and we are committed to providing equitable opportunities for growth and advancement. Join us in building a team that reflects the rich diversity of our society and let's make a positive impact together. 

Primary Work Location:

[This position is not site specific: You would be required to be at all sites depending on project and program demands] 

Job Summary:  

Cardea Health is seeking a healthcare professional to collaborate with the Chief Clinical Officer in developing and implementing clinical programs for marginalized populations, especially those experiencing homelessness. This role involves optimizing workflows, introducing new technologies, and ensuring compliance across various agency services. The ideal candidate will have experience in clinical program management, strong analytical skills, and a commitment to health equity. This position offers flexible work arrangements with occasional travel between sites. 

Job Duties & Responsibilities: 

• Work in close collaboration with the Cardea Health Chief Clinical Officer to envision, plan, and execute new clinical programs and initiatives across the agency 

• Maintain a close working relationship with various agency services in order to operationalize programs, including (but not limited to) compliance, human resources, clinical leadership, facilities, information technology, and housing services 

• Work directly with clinical and program leadership to implement or improve workflows and practices, and introduce new technologies, processes, or tools 

• Examine quality metrics, auditing data, and incident reports across programs, identify points for improvement 

• Provide clinical guidance and support to onsite nursing teams 

• Participate in the development, maintenance, and implementation of clinical policies that align with compliance requirements and regulations 

• Communicate with potential and established community partners to expand programs and improve quality of services across the agency 

• Identify suboptimal workflows in clinical settings and develop solutions 

• Other duties as assigned 

Minimum Required Skills & Qualifications:  

• Registered Nurse with master's level degree in health-related field OR Licensed Clinical Social Worker OR board-certified nurse practitioner 

• Proficiency in Microsoft Outlook, Microsoft Word, and Microsoft Excel is required 

• Self-directed and able to work with minimal supervision 

Preferred Skills & Qualifications: 

• Experience with unhoused people, incarcerated populations or other with people with mental illness (including substance use disorder) is essential 

• Experience in writing and developing grants and proposals is highly desirable 

• Experience in clinical personnel management is highly desirable 

• Experience in program management is highly desirable 

Physical Requirements:  

• Frequent sitting or stationary work 

• Occasional standing, walking, kneeling, stooping, and ascending stairs 

• Occasional lifting and carrying up to 20 lbs 

• Occasional pushing and pulling 

• Occasional reaching high, low, and level 

Work Enviro