Jobs and Careers

Client Relationship Manager, Global Clients and Industries

White & Case LLP

United States-New York, United Statesfull_timeVerifiedPosted 10 Jan 2025

💰 $202,800/yr($135,200/yr – $202,800/yr)

About the role

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be. With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work. It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people. Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Diversity is a core value of our Firm and it has been recognized with numerous awards and top rankings around the world. Our people represent 90 nationalities and speak 80 languages.

Position Summary

This role will be the business development lead in developing select Key and/or Priority Clients as part of the broader Clients & Industry program. This person will be required to work with lead Partners and the Director, Global Clients & Industries, to develop and execute business development and marketing activities that leverage the Firm’s capabilities in order to develop institutional client relationships and drive profitable revenue growth. This role sits within the Global Clients and Industries BD Team.

Duties and Accountabilities1

Be responsible for select Global Key and/or Priority Clients business development initiatives
Work with Global Relationship Partners (or equivalent) to set and deliver business and relationship development goals, through strategic planning
Act as central point of contact and resource on relationship internally and externally, within the client team primarily, and with the larger firm and other internal or external stakeholders (e.g., internal BD leadership, client outside counsel engagement team)
Understand the client’s business, relevant markets, product areas, and issues and strategy to proactively opportunities to develop the relationship and grow revenue
Work closely with lawyers and BD colleagues across the White & Case network to best understand the global capabilities across the Firm with the aim to introduce White & Case specialists who can meet client needs
Drive business development initiatives to pursue new profitable revenue opportunities in new locations and practice areas
Manage entire secondment process (from creating the business case, to prepping the candidate, to checking in, to debriefing and following up on agreed action items)
Where appropriate, meet regularly with client contacts at varying levels to develop relationships, gather intelligence and ensure quality control
Coordinate efforts across business services to support ongoing relationship efforts, through value-add services (e.g., pro bono, D&I, trainings, etc.) and related cross-functional management
Undertake effective client feedback as part of the firm client feedback program
Maintain an overview of financial management of the practices and clients and recommend/take action to address financial targets
Participate in and/or lead on significant proposals/panels as they relate to the clients this role is responsible for
Work with wider business services teams to implement and manage IT tools for use in communicating our relationship with clients, e.g., Firm’s global CRM, LinkedIn Sales Navigator, Market Research, internal intranet page
Develop engagement ideas and support industry associates in various BD projects, including training