Senior Product Manager

Amalgamated Bank is seeking a Product Manager to lead the end-to-end product management of the Bank’s Payments and Treasury Management offerings. This position serves as a critical role in ensuring our product portfolios across all client segments remains competitive, profitable, and properly managed throughout its life cycle. In addition, this role will support other key functions critical for product management e.g., pricing.

This role will report into the Director, Product Management at Amalgamated Bank.

 By joining our team, you’ll be joining a Bank that believes that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.

Essential Job Functions:

Overall

• Serve as Payments and Treasury Management SME and product owner across Amalgamated Bank’s Consumer, Commercial, and Trust businesses. Product set includes ACH, wire, Lockbox, RDC, etc.
• Partner with key business stakeholders on product positioning and key business strategies.
• Drive pricing optimization initiatives including Commercial product repricing and billing effectiveness 
• Promote an environment that supports social responsibility, diversity and reflects the missions and values of Amalgamated Bank.
• Ensure compliance with all Bank policies and regulatory standards.

Market Management

• Identify client needs and end-to-end client experience for all bank-wide Payments and Treasury Management products.
• Responsible for understanding the Bank’s niche market and competitive landscape.
• Identify new and emerging Payments industry and technology trends.

Product Execution

• Implement end-to-end Payments and Treasury Management related product development and enhancement initiatives.
• Execute revenue initiatives to increase product revenue and profitability in line with the Bank’s core values and mission.
• Develop rigorous business case for all new Payments and Treasury Management product development and enhancements.
• Identify, evaluate, and implement measures to improve product performance, profitability, and competitiveness in line with the Bank’s core values and mission.
• Define grounded, rigorous business requirements in conjunction with cross functional teams.
• Develop key product features & functionality considering return on investment and client needs.
• Manage Payments and Treasury Management product profitability throughout life cycle.
• Work with Technology, Operations, Risk, Business, PMO and other internal and 3rd party resources to effectively adhere to Product Lifecycle Process. 
• Manage and improve related product vendor relationships, as they pertain to product development, functionality, and economics.

Commercialization

• Partner with Marketing and other key stakeholders on Payments product campaigns, collateral, and communication.
• Provide ongoing Payments product training to internal and external clients to ensure clear understanding of product value proposition.
• Oversee development of product documentation, FAQs, and reference materials for internal and external audiences.

Knowledge, Skills and Experience Requirements:

• Bachelor’s degree or equivalent experience
• Strong analytical approach, comfortable with modeling, and ability to draw conclusions and insight, as well as provide business and product recommendations based on analysis
• Minimum 3-5 years in a direct product management and/or management consulting role  
• Minimum 3-5 years of related experience in Commercial Banking or Treasury Services, a strong understanding of Commercial & Payments product offerings preferred
• Ability to work effectively as part of a team to drive projects and deliverables
• Excellent communication skills, ability to manage internal and external relationships effectively and articulate complex solutions to both internal and external stakeholders
• Strong planning and project organizing skills
• Demonstration of initiative and innovation to resolve issues rapidly
• Fluency in Microsoft Office including advanced Excel
• Stellar written and verbal communication skills
• Commitment to seeking opportunities for improvement and ability to achieve result