Business Systems Support Specialist

PROFILE

This role requires an individual with strong accounting and business acumen, as well as a natural inclination toward technology. The ideal candidate will be responsible for providing end-user support for our NetSuite ERP system and managing the enterprise pricelist. The role demands an individual who can effectively bridge the gap between accounting processes and technical solutions while ensuring smooth operations within our organization.

DUTIES AND RESPONSIBILITIES

1. End User Support:
• Provide daily support to end users within the organization on all NetSuite-related issues and inquiries.
• Troubleshoot and resolve NetSuite system issues, including user access, data discrepancies, and system errors.
• Assist users with workflow issues, report generation, and system navigation to ensure efficient use of NetSuite.
• Develop and maintain user documentation and FAQs to assist in training and self-service support.
2. Pricelist Management:
• Manage and maintain the enterprise pricelist within NetSuite and SalesForce, ensuring accuracy and consistency with business rules.
• Work closely with OEMs, sales, finance, and order management teams to gather and implement necessary updates or changes to pricing structures.
• Implement pricing strategies within NetSuite to reflect business changes and market conditions.
• Monitor the effectiveness of pricing adjustments and provide recommendations for improvements based on business needs and system feedback.
3. System Enhancements and Issue Resolution:
• Assist in system enhancements and improvements by identifying process inefficiencies and suggesting technical solutions.
• Coordinate with IT and development teams for any necessary customizations to meet business requirements.
• Test new features, updates, and patches in the system to ensure they align with organizational needs.
4. Reporting & Analytics:
• Generate standard and ad-hoc reports based on business requirements.
• Help teams access relevant data and interpret it through NetSuite’s reporting and dashboard tools.
5. Collaboration & Communication:
• Serve as a liaison between business teams and technical support staff.
• Ensure cross-functional teams are aware of relevant updates, changes, and issues regarding the NetSuite system.

REQUIREMENTS

• Bachelor’s degree in Accounting, Business Administration, Information Technology, or related field (or equivalent experience).
• Strong understanding of accounting processes, financial systems, and business operations.
• Familiarity with NetSuite ERP, including configuration, reporting, and system navigation.
• Technical aptitude and ability to troubleshoot system issues independently.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to work collaboratively with diverse teams.
• Experience with pricing management or enterprise-level price lists is a plus.
• Proficient in Microsoft Excel and other business software tools.

Key Attributes:

• Ability to balance both accounting/business knowledge and technical capabilities.
• Strong organizational and time management skills.
• Customer-oriented with a focus on providing excellent user support.
• Ability to learn quickly and adapt to changes in the system and business environment.
• Self-motivated with a strong ability to work independently and manage tasks with minimal supervision.