Sr. Credentialing Lead

About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The Role

Senior Credentialing Lead will play a pivotal role in driving our national credentialing operations to new heights. They will lead credentialing project teams, own the credentialing process on a national scale, and collaborate closely with the Credentialing Director to ensure operational excellence and compliance.

Where you’ll work

This is a hybrid role and requires in-office collaboration three times per week. This position is located in Irving,Tx.

What you’ll be doing

• Strategic Leadership: Take ownership of the credentialing processes and work collaboratively with internal legal counsel to establish comprehensive healthcare provider onboarding requirements at a national level.

• Project Team Leadership: Lead and guide cross-functional project teams focused on the implementation of new credentials, therapies, specialties, and verticals. Act as a subject matter expert, providing insights and expertise to drive successful project outcomes.

• Process Optimization: Collaborate with quality assurance and training teams to ensure the efficiency and compliance of credentialing processes. Continuously evaluate and enhance operational procedures to achieve best-in-class credentialing practices.

• Mentorship and Management: Manage and mentor a team of credentialing specialists, defining their activities and scope of work. Foster a culture of growth and development within the team while ensuring the highest standards of performance.

• Background Checks and Adjudication: Oversee the investigation and adjudication of fingerprint-based background checks, ensuring thorough assessments in alignment with regulatory standards.

• Stakeholder Engagement: Foster positive relationships between our organization and clients, as well as government agencies, by effectively communicating credentialing processes and addressing concerns.

• Internal Collaboration: Investigate and respond to inquiries and concerns from various internal departments, including legal, revenue, and operations. Collaborate to resolve issues and enhance internal processes.

• Strategic Support: Assist the Credentialing Director in executing larger strategic initiatives related to credentialing operations. Provide insights and recommendations to drive continuous improvement and innovation.

• Compliance and Oversight: Work closely with the Credentialing Director to ensure the overall compliance of credentialing operations with regulatory requirements and industry standards.

• Ad-Hoc Responsibilities: Undertake additional duties as assigned, contributing to the overall success of the credentialing department and organization.

What you’ll need

• Bachelor's degree in Healthcare Administration, Business Administration, or related field; Master's degree preferred.

• Minimum of 5 years of progressive experience in healthcare credentialing, with at least 2 years in a leadership or senior-level role.

• Strong knowledge of healthcare credentialing processes, regulations, and industry standards.

• Excellent leadership and team management skills, with a proven ability to mentor and guide a team of professionals.

• Effective project management skills, including experience leading cross-functional project teams.

• Exceptional communication and interpersonal skills to engage with internal stakeholders, clients, and government agencies.

• Analytical mindset with the ability to make data-driven decisions and drive process improvements.

Perks of working for Shiftkey:

• Inclusive and collaborative work environm